REFERENCE NUMBER
CF-40
Key Performance Areas
Ensure that you have a filled understanding of our groups processes, procedures and processes as long as continually adhering to best practice guidelines
To reach the individual conduct tests set for all Consultants as long as happening at about the same time continually upholding a extreme level of output daily
Obtaining a practical Promise to Pay deferred payment arrangement in Collections that is to say agreeing the certified bargaining method and call handwriting Read More
Ensure that the value of work caused is in accordance with the departmental status principles
Capture necessary dossier correctly sothat guarantee all schemes behonest to date and are secondhand capably
Always provide an Exceptional Customer Experience
Ensure a professional, mannerly, and effective duty is forever presented by comprise an plenipotentiary inside and outwardly
Handle objections / bargainings appropriately to guarantee that helpful results are attained as long as asserting consumer vindication
REQUIREMENTS
Qualification
Senior Certificate – Grade 12
Experience
Minimum of 1 year’s groups knowledge inside a Call Centre atmosphere
Be fluent in individual or more vocabularies
Functional Competencies
Strong bargaining abilities
Target Driven
Computer and Numeracy knowledgeable
Excellent ideas abilities (spoken and composed)
Accurate, organised, and intelligent to perform multiple tasks simultaneously
Ability to handle difficult calls in a patient and understanding method
Well-bestowed and be representative of the Company brand
Ability to work under time pressure
Must be reliable
Behavioural Competencies
Teamwork
Quality and Detail Orientation
Strong Customer Service Orientation
Following education and processes
Effective Communication
Assertiveness
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