he South African Social Security Agency (SASSA) provides vital financial support to eligible South African citizens through various social grants, including the Social Relief of Distress (SRD) R350 grant. If you’ve applied for a SASSA grant, it’s important to be able to check your application status, whether it’s pending, approved, or declined.
Methods to Check Status
- Online via the SASSA Website:
- Visit the official SASSA SRD website: https://srd.sassa.gov.za/sc19/status
- Enter your South African ID number.
- Enter the phone number you used when submitting your application.
- Click “Submit”.
- Your SASSA status will be displayed.
- SASSA Toll-Free Call Center:
- Dial 080 060 1011 from any phone.
- Provide your ID number to the SASSA representative.
- The representative will give you your current application status.
- WhatsApp:
- Save the SASSA WhatsApp number: 082 046 8553
- Send the word “status” to the WhatsApp number.
- You may be asked to provide your ID number and/or the phone number used for the application.
- Follow the prompts to receive your SASSA status.
- SMS:
- Open your phone’s messaging app.
- Type “SASSA” followed by a space and your South African ID number.
- Send the SMS to 082 046 8553.
- You’ll receive an SMS with your SASSA status details.
Frequently Asked Questions about SASSA Status Check
- Q: Why is my SASSA status showing “pending”? A: This means your application is still being processed by SASSA. You’ll need to wait for a further update.
- How long does SASSA take to approve applications? A: There’s no fixed time frame, but SASSA aims to process applications as quickly as possible. Factors like the volume of applications can cause delays.
- My SASSA status says “declined”. What should I do? If your application is declined, you’ll receive a reason. You have the right to appeal the decision. Visit the SASSA website (https://srd.sassa.gov.za/appeals) for instructions on how to lodge an appeal.
- Can I track my SASSA payment? If your application is approved, you might be able to track where your payment is in the process. Check the SASSA website or contact the call center for details on payment dates.
- Where can I get more help with my SASSA application? For further assistance, visit the SASSA website (https://www.sassa.gov.za/) or contact the SASSA Call Center at 080 060 1011.
- Why is my SASSA status showing “pending”? This means your application is still being processed by SASSA. You’ll need to wait for a further update.
- How long does SASSA take to approve applications? There’s no fixed time frame, but SASSA aims to process applications as quickly as possible. Factors like the volume of applications can cause delays.
- My SASSA status says “declined”. What should I do? If your application is declined, you’ll receive a reason. You have the right to appeal the decision. Visit the SASSA website (https://srd.sassa.gov.za/appeals) for instructions on how to lodge an appeal.
- Can I track my SASSA payment? If your application is approved, you might be able to track where your payment is in the process. Check the SASSA website or contact the call center for details on payment dates.
- Where can I get more help with my SASSA application? For further assistance, visit the SASSA website (https://www.sassa.gov.za/) or contact the SASSA Call Center at 080 060 1011.
- What does “approved but no pay date” mean? This often means SASSA needs to do further verification of your information before releasing payment. They might require updated information or be cross-checking your income.
- What does “bank details pending” mean? You need to add your banking details to your application for payment to be processed.
- My SASSA status says “reapplication pending”. What does this mean? You’ve likely submitted an appeal for a declined application. SASSA is reviewing your appeal.
- I can’t find my reference number to check my status. What do I do? Contact the SASSA call center or visit a SASSA office to potentially retrieve your reference number.
- My status was approved, but I didn’t receive an SMS with payment details. What’s wrong? This may be due to an incorrect phone number on your application or a delay in sending payment details. Contact SASSA for clarification.
- What does “income source identified” mean? This could indicate that SASSA has found a source of income that makes you ineligible for the grant.
- How often is my SASSA status updated? Status updates should occur whenever there’s a change, but delays are possible depending on workload. Check regularly.
- My SASSA application was approved, but the payment never arrived. What do I do? Contact SASSA immediately to report the issue and inquire about the status of your payment.
- Why is my SASSA status check showing information from an old application period? There may be a delay in updating the system. Check your status frequently or contact SASSA for assistance.
`