To apply, click on the link at the end of the posts and all the best with your applications.

  1. Guest Liaison Officer
  2. Financial Accountant
  3. IT Support Technician
  4. VIP Ambassador
  5. Restaurant Mgr
  6. Sommelier
  7. Events & Entertainment Manager

Guest Liaison Officer

Job Purpose

  • The Guest Liaison Officer is responsible for being the point of contact for all guest queries, co-ordinating guest activity requests and providing exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering


  • Grade 12


2 years experience in a customer service environment, preferably in a hotel environment

Work conditions and special requirements:

  • Ability to work shifts that meet operational requirements 
  • Physically able to move around, and stand for extended periods of time 
  • Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
  • Knowledge of an additional language (relevant to market) is an advantage
  • Guest Liaison Officers will be scheduled and rotated between reception and guest relations on different shifts, as per roster

Skills and Knowledge

Core behavioural  Competencies:

  • Dealing with Customers (including managing conflict)
  • Problem solving
  • Developing relationships
  • Checking
  • Collecting information
  • Verbally informing
  • Team Player
  • Presentable, courteous individual

Technical/Proficiency competencies:

  • Hotel Product Knowledge (facilities and activities)
  • Communication skills
  • Telephone skills
  • Listening skills
  • Proficient computer skills (MS Office, Opera)

Key Performance Areas

Prepared Work stations:

  • Identify issues with regards the floor appearance/ functioning of equipment and systems
  • Check overall cleanliness of the front of house areas
  • Check and restock information brochures
  • Review the arrival and VIP lists daily and understands special requirements
  • Assist in preparing and distributing welcome / VIP amenities.
  • Be familiar with the hotel and resort facilities, promotions and activities

Coordinated Guest Activities:

  • Attend promptly to customers’ enquiries and assist them with co-ordinating activities during their stay including:
  • Restaurant reservations                            
  • Game drives
  • Transport
  • Sporting and entertainment activities
  • Any other activity as is relevant to business unit facilities
  •  Liaise with suppliers in co-ordinating guest activities
  • Provide feedback to guests with regards confirmation of arrangements of leisure activities or any challenges experienced
  •  Assist with answering the telephone at the concierge desk and porte cochere
  • Handle guest complaints and escalate when required.
  •  Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
  •  Be present in the hotel lobby and maintain proper decorum at all times.
  •  Escort guests to their rooms and explain hotel facilities
  • Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions

Delivered Reception Services:

  • Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
  • Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
  • Take and pass on messages to guests
  • Deal with special requests from guests (like booking theatre tickets or storing valuable items)
  •  Inform guests of the services and accommodation rates in the hotel
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Stakeholder Engagement:

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies guests and understand their preferences
  • Educate guests on business unit facilities, products and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
  • Communicate and update the business unit and relevant departments, as well as external suppliers with regards special requests.
  • Build effective internal and external relationships to ensure synergy of guest experience

Follow up with internal departments to ensure that guest requests are met on time

Financial Accountant

Job Purpose

Responsible for delivering financial support, financial accounting processes (budgets, forecasts), the management and reconciliation of project and other expenses, and the consolidated reporting of financial accounts for SIML, in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating standards.


  • B.Com Accounting


  • At least 5 years’ experience in a general financial accounting environment including min 2 years’ experience in project finance.
  • Experience in a hospitality/gaming environment an advantage.

Skills and Knowledge

  • Decision-making
  • Analytical skills
  • Reviewing – Assessing feasibility; assessing compliance; efficiencies
  • Building Positive Working Relationships
  • Customer Centricity & Stakeholder focus
  • Positive attitude and drive for success
  • Ability to work without supervision
  • Problem solving skills and innovative mind-set
  • Integrity
  • English written and verbal communication skills
  • Numerical skills (calculations)
  • Cashbook transactions / process knowledge
  • Expenses processing knowledge
  • Strong knowledge of accounting, project accounting,
  • Full understanding of the budgeting and forecasting process
  • Proficiency in MS Office (Advanced skills in Excel)
  • IFS Finance an advantage
  • Keep abreast of new developments in the financial and tax fields
  • Business acumen

Key Performance Areas

  • Complete monthly transactional accounting activities and reporting for each cost centre or department to ensure the financial performance and position of the company is accurate, up-to-date and complete.
  • Monitor accounts to ensure that all charges and expenses, including intercompany, have been accounted for accurately and timeously.
  • Track project expenses to ensure expenses in line with budgets; and that these are accurately accounted for
  • Investigate unusual variances relative to budget and previous year
  • Prepare and upload monthly accrual and adjustment schedules taking into account capabilities.
  • Prepare monthly financial reports for cost centers, intercompany and projects, with relevant commentary.
  • Complete monthly intercompany and project reconciliations.
  • Conduct an analysis of costs and business results and support HODs in identifying realistic forecasts
  • Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
  • Create and update budget and forecast templates for all cost centres, intercompany and projects
  • Support HODs in compiling annual budgets, quarterly forecasts & controls within stipulated deadlines
  • Consolidate budgets into a budget for head office to be approved and uploaded into the ERP system
  • Monitor the effectiveness of budgeting and use the results to implement improvements, ensuring that future budgets are more accurate, reliable and cost effective.
  • Make value-add recommendations for cost savings, based on financial information and evaluating proposed projects
  • Sign-off of bank payment transactions before being sent for approval.
  • Sign-off of all bank transfers.
  • Continuous monitoring of reconciliation processes to ensure they are being done daily and performed correctly.
  • Identify and investigate and suspicious transactions / payments
  • Respond to queries, refunds and verification of payments into bank accounts
  • Co-ordinate month end and year end activities and reporting
  • Co-ordinate internal and external financial audits
  • Commentary on monthly management accounts
  • Assistance with annual financial statements
  • Financial reporting on departmental projects and initiatives
  • Compile tax packs
  • Compile quarterly board packs
  • Interpret results and provide value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various areas of the operation.
  • Compile and provide reports in line with Gaming Board and management requirements that assists stakeholders in making relevant decisions
  • Align practices with new financial legislative compliance and regulations
  • Implement sufficient control measures (including systems and processes) & checks to mitigate any financial risk to the business.
  • Communicate actively with departmental managers to review cross-departmental impacts and reconcile data
  • Communicate and distribute approved budgets, ensuring HODs receive relevant information
  • Communicate with the Financial Management and report on revenue and financial position as required
  • Collaborate extensively with the team to ensure all processes are being followed
  • Monitor financial performance of various departments and consult with Functional Managers on results and areas of concern
  • Report and consult with management on risk areas and make recommendations around remedial action to be taken
  • Facilitate monthly meetings with HODs, project owners, and other stakeholders to monitor expenses to budget and forecasts
  • Report on financials and resolve any queries raised by the business
  • Give advice in line with IFRS, GAAP and other statutory requirements

IT Support Technician

Job Purpose

Responsible for providing technical support in monitoring and servicing systems; diagnosing and troubleshooting equipment faults, running tests and repairing faulty equipment and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.


  • Grade 12
  • 2-Year Diploma in IT or equivalent NQF Level 6 in IT
  • MCSE, ITIL Foundation Certification is an advantage.
  • Minimum of 2-year relevant IT industry experience in service desk response
Problem solvingAssessing and evaluating informationInitiativeResponding with urgencyIntegrating (Connecting; Consulting; Collaborating)¿ Applying technical expertiseTechnical acumenRisk Management skillsListening skillsTelephone skillsUnderstanding of Technology OperationsInfrastructure KnowledgeClient ComputingGaming & Hospitality Product and Service Knowledge


  • 2-Year Diploma in IT or equivalent NQF Level 6 in IT

Key Performance Areas

Know how:

  • Requires specialised knowledge of techniques, equipment and processes relating to IT practices, equipment, applications.
  • Short term planning within a 3-months timeframe involves conducting.
  • Perform the organisation, planning and prioritisation of tasks for self to ensure that work gets done efficiently and within budget constraints.
  • Interact with clients and other functions and teams with regards resolving technical issues.

Problem Solving

  • Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards, and precedents.
  • Interprets customer requirements in terms of services available and the applicable constraints.
  • Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
  • Considers all the facts, options, and possible outcomes prior to making decisions.
  • Works independently and is orientated towards solving customer queries.


  • Takes ownership of customer requests and requirements.
  • Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
  • Supervises progress, results and service offered on the shift.
  • Interprets customer requirements in terms of services available and facilitates operational processes.
  • Refers problems falling outside parameters to the manager for resolution.

Work Condition & Special Requirements

  • Travel may be required on an Adhoc basis.
  • May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays).

Job Scope and Responsibilities

  • Respond to incidents logged by end-users that cannot be resolved telephonically.
  • Provide desktop support to end users by using diagnostics to facilitate prompt resolution where possible.
  • Provide feedback to the service desk on resolution of incidents.
  • Provide technical support and troubleshoot equipment faults including AV equipment for conferencing facilities; TV repairs logged for guest.
  • rooms, etc. as required.
  • Provide basic network support including port configuration.
  • Coach end-users in the use of certain software.
  • Prepare and install and update software.
  • Store a spare parts inventory of systems, subsystems and component parts used in repair work.
  • Liaise with vendors with regards to order parts, repairs, services, escalating any issues.
  • Complete orders for approval with regards work completed.

VIP Ambassador

Job Purpose

Responsible to be the frontline customer contact to coordinate the day-to-day customer experience in the Prive and Sun Lounge areas by providing exceptional service to the guests, in accordance with company VIP standards and gaming regulations.


  • Grade 12
  • Previous experience in a customer facing role.
Experience in the gaming environment is an advantage.Problem SolvingCollecting Information (listening; asking questions)Dealing with CustomersHandling conflictCheckingFollowing InstructionsEmotional resilienceHonesty in the handling of cashPresentableRelationship building  English verbal communication skillsNumerical skills (calculations of large numbers)Compliance procedures and regulationsResponsible gambling principlesProficient computer skills (MS Office)EGS knowledge is an advantage

Key Performance Areas

Working Conditions and special requirements

  • Ability to work shifts that meet operational requirements.
  • Physically able to work and stand for long periods of time.

Job Scope and Responsibilities

 Prepared Prive Lounge

  • Check prive lounge and reception area to ensure standards are met.
  • Check operating equipment prior to start of shift to ensure all is functioning.
  • Check cleanliness of own section, machines and/ or station
  • Communicate and follow-up on the correction of any equipment faults or defects.
  • Ensures RGP / MVG / FICA information is displayed.
  • Assist with the co-ordination and preparation of the lounges for VIP events and promotions.
  • Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements.

Customer Engagement

  • Conduct meet and greet processes for customers on arrival and departures from the
  • Hotel, Prive and Sun Lounge areas
  • Be able to identify VIP clients by name on arrival.
  • Interact with guests and provide professional service standards and solutions.
  • Be able to answer queries relating to game information, various bet types, promotions and events, as well as products.
  • Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play.
  • Establish customer needs / requirements and action accordingly.
  • Handle any complaints, disputes and suggestions and escalate when required.
  • Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests.
  • Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas
  • Process points redemption for guests in the Prive / Sun Lounge areas
  • Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries.
  • Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs.
  • Be the liaison between VIP Personal Host and VIP customers on a daily basis.
  • Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments.
  • Perform VIP administrative functions as required.
  • Be present on the floor during VIP functions.

Know How

  • Knowledge required involves the practical application of work procedures and processes.
  • Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
  • Communicates, co-ordinates and interacts with others in the value chain to ensure VIP customers receive exceptional experiences.
  • Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

  • Interprets customer requirements in terms of services available and the applicable constraints.
  • Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
  • Considers all the facts, options and possible outcomes prior to making decisions.
  • Works independently and is orientated towards solving customer queries.


  • Takes ownership of customer requests and requirements.
  • Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
  • Interprets customer requirements in terms of services available and facilitates operational processes relative to VIP punters.
  • Refers problems falling outside parameters to the team leader/manager for resolution.

Restaurant Mgr

Job Purpose

Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team.


3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level


5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment

Skills and Knowledge

Core behavioural competencies

  • Planning
  • Motivating others / gaining co-operation
  • Decision-making
  • Training; coaching; keeping abreast of new developments in field
  • Analysing / Diagnosing performance of the outlet /product performance
  • Reviewing – Assessing feasibility; assessing compliance;efficiencies
  • Problem-Solving

Technical / proficiency competencies

  • Food & Beverage Costing
  • Food & Beverage Product Knowledge
  • Speciality beverage knowledge – wine, barrister
  • Team Planning
  • Operational Management
  • Product Development
  • Stock control
  • Intermediate Computer Skills
  • Micros/Opera is preferred

Key Performance Areas

Business Plan Implementation

  • Develop outlet objectives and deliverables in line with Unit F&B strategy
  • Facilitate the communication and implementation of F&B deliverables for the outlet
  • Conduct risk analyses i.t.o impact on short term profit margins
  • Provide clear delegation of authority and accountability for deliverables
  • Manage and allocate people and operational resources
  • Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
  • Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

  • Put in place staff scheduling and duty allocations to ensure maximum coverage
  • Handle shift briefings / handovers / shift reports
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints,etc.
  • Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
  • Provides feedback and reports back to management on the performance and challenges within the restaurant
  • Manage the control of stock and operating equipment as per SOP for the outlet
  • Cash-ups at the end of the shift
  • Completes shift reports

Restaurant Product Enhancement

  • Monitor service offering / products and pricing within restaurants
  • Make recommendations of improvements to the product and service offering
  • Compile and co-ordinate the food and beverage promotional calendar for the outlet
  • Monitor customer service standards in the outlet and identify any areas of concern
  • Conduct maintenance walkabouts for front of house and back of house areas
  • Monitor health, safety, hygiene and environmental elements in the outlet
  • Monitor the use and storage of OE
  • Monitor stock control and OE control processes
  • Investigate variances / discrepancies and take necessary action to correct

F&B Standards & Governance

  • Monitor F&B standards and processes
  • Align practices with new legislative compliance around health, hygiene, safety and the environment
  • Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
  • Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
  • Encourage a waste management culture and ensure all staff are trained.
  • Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave,adherence to policies and procedures
  • Manage productivities and payroll costs for the outlet
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
  • Manage employee relations within the department
  • Staff communication and motivation
  • Performance contracting, reviews and development
  • Provides resources and removes obstacles to performance
  • Recruit and resource for talent for positions within the department
  • Onboarding of new staff members

Budget management

  • Participate in the preparation of budget forecasts & controls for the outlet
  • Consolidate Capex requirements for specific outlets
  • Guide and consolidate the completion of Cost of Sales reports including:

 Theoretical COS per outlet for food & beverage respectively.

 Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
 Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
 Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price
movements to minimize input cost fluctuations.
 Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

  • Contribute to month-end financial commentary for the outlet

Customer Relationship Management

  • Ensures that guests are treated with courtesy and respect at all times
  • Interact with guests and provide professional service standards and solutions
  • Handle any escalated complaints, disputes and suggestions as required
  • Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
  • Be present on the floor during service / promotions or functions
  • Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
  • Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
  • Shift handover ensures that staff have sufficient insights and information with regards
  • VIP customers visiting the property


Job Purpose

  • Responsible for creating and updating wine lists, making recommendations on food and wine pairings, and advising guests on wines based on their personal tastes. The role will also include developing controls to monitor stock, supervising wine service and collaborating with winemakers to renew our selections and monitor pricing. 


  • 3-year Hospitality Management Diploma
  • Certification as a sommelier
  • Certificate Course (4th level) in Wine From Cape Wine Academy 


  • Minimum of 5 years’ experience in food and beverage with 3 years as a wine steward
  • Previous experience as a sommelier is an advantage 

Skills and Knowledge

  • Strong English communication skills
  • Wine product knowledge
  • Passion for wine
  • Knowledge of food and beverage pairings
  • Wine pricing and cost control
  • Inventory & OE control procedures
  • Business & financial acumen
  • Proficient computer skills – MS Office and F&B software systems
  • Stakeholder management

Key Performance Areas

  • Work with the F&B Operations Manager to develop F&B SOPs for wine service and ensure these are embedded in operations
  • Create and update the wine menu in coordination with chefs and the Food and Beverage Operations Manager
  • Recommend food and wine pairings
  • Advise guests on wines based on their personal tastes and food choices
  • Inform guests about different varieties of wines and prices,
  • Ensure wines are served at the right temperature and within the proper glassware
  • Store open bottles properly to maintain strong taste
  • Manage the wine cellar and ensure par levels of stock available on guests’ requests
  • Train waitrons on available wines, and how these should be served
  • Negotiate purchase prices with vendors
  • Oversee all wine purchased and cost management in line with budgets
  • Organise wine tasting days or “wine of the month” events
  • Present results on wine product performance including recommendations for improved opportunities for revenue
  • Responsible for monthly wine stock takes to minimise stock loss and ensure stock on hand balances with monthly sales and in line with hotel budgeted beverage cost%
  • Count, care and store all specialized Operating Equipment needed for wine display, serving and storage (bottle stoppers; decanters; sable; thermometers etc.)
  • Oversee that the wine cellar is neat, clean and stocked for customer usage
  • Comply with all health and safety regulations
  • Monitor standards in wine cellar; fridges and stores in line with hotel FCS ensuring that audit target are achieved.

Events & Entertainment Manager

Job Purpose

Accountable for leading the Entertainment, Technical and Superbowl teams in the strategic planning and day-to-day management and delivery of Events Conferences and Sports, including events for the complex from venue and production management, to technical set-ups, logistics (including front of house), event planning and sourcing of suitable events and content aligned to the ‘Mind and Mood’ strategy, in line with  Sun International standards, legislative requirements and regulations. The role will also be responsible for building and developing relationships with key stakeholders including impresarios, artistes, suppliers and entertainers; negotiating and structuring of deal sheets, asset management and venue sponsorship feasibilities with the aim of driving profitable footfall to the complex and maintaining the reputation of the business unit’s brand as the entertainment and casino establishment of choice. 


  • Grade 12/ Matric 
  • 2 Year or 3 Year Diploma in Marketing / PR / Events Management


  • Minimum of 10 years events planning and management experience for large scale entertainment and other events including 5 year in a management / supervisory role
  • Track record in acquiring of relevant entertainment content aligned to various target markets
  • Established network within the entertainment industry
  • Exposure in the gaming industry is preferred

Skills and Knowledge

Core behavioural competencies

  • Planning and organising
  • Decision-making skills with an ability to think on your feet in unanticipated situations
  • Results driven
  • Problem solving
  • Attention to detail
  • Working with information (agreements, laws, regulations, statistics)
  • Customer centric
  • Networking and relationship building
  • Innovation and continuous improvement
  • Conflict resolution

Technical / proficiency competencies

  • Major events planning and management
  • Functionality of AV/ Sound equipment
  • Functionality of Lighting and stage equipment
  • Production Process
  • Entertainment industry knowledge
  • Entertainment Product offerings and standards
  • Contract management
  • Knowledge and application of legislation relating to Safety, Health and the environment
  • Knowledge of Disaster Management act, SASREA, SAMPRA, SAMRO
  • Risk Management

Key Performance Areas

Delivered Events / Entertainment Plans

  • Collaborate with the Convention Centre Manager to build objectives and processes that will engage production houses in delivering entertainment productions and services in line with company standards
  • Conduct an analysis of competitor product offerings and interpret the current customer needs and wants relevant to marketing mix and business objectives
  • Monitor market trends to understand production / entertainment trends and brand relevance including product, pricing, and service provider offerings available in the market
  • Monitor entertainment products, service offerings and displays throughout the complex venues to ensure standards are aligned with the “Sun” brand
  • Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are relevant
  • Recognize and provide insights /solutions on trends, barriers, risks and opportunities that may impact the success of the production
  • Suggest marketing support initiatives to drive event attendance in collaboration with the marketing team
  • Compile an annual complex events / entertainment plan and calendar for the business unit including events and entertainment that are relevant and aligned to both existing and potential new customers
  • Oversee and manage the annual entertainment event/show calendar, plans and requirements for all complex venues
  • Compile events proposals/deal sheets (including recommendations, project plans, feasibility and costings) for all events and entertainment
  • Allocate resources for delivery of event and / or entertainment.
  • Collaborate with the marketing team to provide marketing with the promoter/suppliers marketing and PR plans
  • Ensure all events / entertainment collateral is briefed into marketing as per the creative work flow process to ensure each event is advertised across the identified platforms
  • Compile a risk analysis for the plan / event, including alternative plans in the event of a crisis
  • Identify relevant sensory stimuli as part of the ‘Mind and Mood’ sensory engagement identified by the business unit

Events / Entertainment Management

  • Oversee event set ups, technical riders including all other event related items to ensure in line with the business unit standards
  • Source and approve suitable playlists, entertainers, props, decor and other related events / entertainment  to ensure in line with the business unit standards
  • Oversee the development and management of event and entertainment schedules and production plans
  • Communicate objectives and production information to the team and key stakeholders to ensure delivery of the production against expectations
  • Liaise with “visiting” production teams around their technical, stage and support staff requirements to ensure a seamless delivery at production
  • Compile technical plans to deliver lighting, sound and stage requirements in line with expectations
  • Collaborate with security to build and integrate security plans for the production/show
  • Assist with the required technical duties (rigging, focusing, plotting, etc.), operating flying systems, basic stage work, operating lighting, sound and or AV equipment, etc.
  • Hire or source any additional technical equipment requirements
  • Organise and track the sourcing and storage of props, wardrobe and scenery requirements
  • Be available to interact with production crew to build relationships, understand expectations and provide a hospitable experience for the lifespan of the show on site
  • Implement responsibility check lists in line with contract for all service providers
  • Conduct pre-event meetings and work with client and suppliers to understand the overall requirements for each event
  • Be present during events and/or appoint a senior member of the team, to ensure a seamless execution in line with plans and resolve any escalated production issues
  • Coordinate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the entertainment / event offering

Stakeholder Relationship Management

  • Build the supplier base to meet strategic supply chain objectives for entertainment
  • Manage the execution of internal communication messaging around entertainment events to ensure cohesive messaging is aligned to corporate brand and all correspondence is accurate and up to date
  • Source and select new service providers to assist in meeting entertainment / event deliverables
  • Communicate with promoters and suppliers with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
  • Liaise with multiple departments in the co-ordination and execution of entertainment / events
  • Participate in media launches and promote and answer questions around current events
  • Set up debriefs with management post each event to evaluate the success thereof
  • Set up regular meetings with suppliers, stakeholders, sponsors and promoters to foster good working relations
  • Manage the relationships and provide support to entertainers and the production team throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
  • Negotiate pricing to the mutual benefit of all parties
  • Obtain approval for itinerary from artist management and promoters
  • Conduct logistical arrangements as per itinerary i.e. transport, accommodation, food and beverage, technical riders, etc.
  • Resolve any problems and queries in accordance with contract stipulations
  • Update partners on all event information

Compliance Management

  • Stay abreast of changing legislation relating to events and entertainment activities
  • Comply with the legislative policies and procedures that govern the safety of event management 
  • Communicate with freelance technicians and technical agencies to ensure standard operating procedures and service level agreements are achieved across all complex venues and facilities
  • Implement sufficient control measures and checks (including equipment, systems and processes) within each department to mitigate any risk to the business
  • Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
  • Oversee the inspections of all venues equipment including fire-exits, and testing of alarms in line with regulations
  • Monitor compliance of technicians and production teams with regards to Fire, Health, Safety and Security regulations in line with group and unit standards, to address any areas of concern
  • Facilities and equipment are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
  • Maintains records on health and safety compliance documentation, inspections and audits
  • Monitor audit results and address any areas of non-compliance
  • Monitor the sourcing, storage, securing and asset management of operating equipment
  • Collaborate with various stakeholders at the business unit to address and resolve areas of concern from a general operations perspective
  • Re-evaluate and update business continuity plans as and when changes are required to the ‘battlebox’ information
  • Organise and follow-up on a regular preventative maintenance schedule and necessary inspections of all technical equipment; handling any issues / risks identified
  • Organise proper storage facilities that are safe and secure

Budget Management

Manage the Arena’s Entertainment and event budget and expenses including:

  • Develop and manage the department’s annual budget
  • Provide monthly input i.t.o revenue projection and actual expenditure to budget, revenue maximization activities and results (ROI)
  • Cost management, to track and reconcile expenses to allocated budget
  • Feasibility analysis for sponsorships and risk ventures
  • Financial reporting for the function including month end reports, forecast budgets and financial analysis, and other reports as required

People Management

  • Manage staff conditions of employment, eg attendance, absenteeism, leave, adherence to policies and procedures
  • Manage productivities, rosters and payroll costs for the department
  • Identify employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department
  • Manage employee relations within the department
  • Motivate and collaborate across departments to infuse engagement resulting in team effectiveness
  • Conduct performance contracts, reviews and development plans
  • Provide efficient processes and resources to remove obstacles  to performance
  • Recruit and resource for talent for positions within the department
  • Manage the on boarding of new staff members
  • Arrange regular departmental meetings with actionable minutes
  • Embed the Sun Way culture and CLEAR principles

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All the best with your applications

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