Multichoice Vacancies

The Digital Experience Lead is responsible for designing, implementing, and optimizing digital customer journeys to enhance user experiences and drive customer engagement across all digital touchpoints.

This role requires a strong understanding of customer behaviour, data analytics, and digital tools to ensure seamless, personalized, and efficient digital experiences. Also conducting A/B testing of digital solutions to validate effectiveness and drive continuous improvement.

Key Accountabilities:

Digital Journey Mapping

Design and document end-to-end digital customer journeys, ensuring alignment with business goals and customer needs.
Collaborate with cross-functional teams to identify key touchpoints and optimize user experiences across all digital channels.
Implement strategies to improve digital interactions, ensuring a frictionless and satisfying customer experience.
Use customer feedback, data analytics, and journey mapping insights to identify pain points and areas of improvement
Data-Driven Insights

Analyse customer behaviour data to uncover trends and patterns that can inform journey optimization.
Work closely with data teams to track and report on KPIs related to customer journeys, such as engagement, conversion, and retention metrics.
Operation Delivers

Deliver customer-centric digital innovation based on customer insights, both within and across the brand portfolio for MAH.
Ensure alignment across MAH Digital’s platforms and enable an integrated customer experience at all digital customer touchpoints.
Identify and define Prioritisation parameters for the management of all digital products and platforms.
Ensure that the Prioritisation parameters are in alignment with the overall Business and Customer function’s strategic objectives.
Manage the portfolio of digital programmes and projects.
Collaborate and align with Marketing and Communications teams on marketing of new features from GTM creative point of view.
Project Management

Lead digital transformation initiatives that enhance customer journeys, managing projects from concept to execution.
Ensure timely delivery of digital journey initiatives within budget and scope.
Governance and Stakeholder Management

Use leading practice to define and establish solution design and UX design methodologies to ensure delivery of world-class Digital design capabilities.
Advocate for the customer within the organization, ensuring that all digital touchpoints reflect the brand’s commitment to exceptional customer experience
Develop and maintain trust relationships with key partners/stakeholders

Qualifications:

Bachelor’s degree in Marketing, Digital Media, Business, or a related field.

Experience:

7+ years of experience in digital marketing, customer experience, or digital transformation roles.
Proven experience in digital journey mapping and customer experience enhancement.
Strong understanding of digital channels (web, mobile, social, email, etc.) and how they contribute to the customer journey.
Proficiency in data analytics tools and customer journey mapping software.
Excellent project management and communication skills.
Ability to work cross-functionally and influence decision-making.
Strong problem-solving skills with a focus on delivering customer-centric solutions.

Finance Analyst: FP&A

Designation: Finance Analyst: FP&A
Category: MultiChoice Africa Holdings
Level:
Closing date: 18 Oct 2024
Position Type: Permanent
Location: MultiChoice City
Job Description:
Purpose of the Position:

You are responsible for forward-looking financial information and commercial insight and will support with evaluation of business cases, preparation of margin / scenario / sensitivity analysis and consolidate annual budget and periodic forecasts.

Key Performance Objectives

Provide consolidated planning and targets for MAH group

Responsible for budget and rolling forecast process
Consolidate and perform financial statement analysis of budgets and forecasts.
Identify and monitor causal financial relationships to assess reasonability of projections and to act as early warnings when corrective action is required.
Manage timelines with all African markets to ensure all deadlines are adhered to.
Prepare budget and rolling forecast presentations and assess all inputs for accuracy and ensure sufficient detail is included to support financial impacts.
Design and implement dynamic and flexible budgeting and forecasting processes that enhance the timely allocation of resources.
Create different scenarios to facilitate scenario planning, integrate with actual results to analyse trends and extrapolate future impacts.
Co-ordinate target setting, planning, budgeting and forecasting activities.
Analysis of monthly reports for Budgets and forecasts, forecast vs actual performance and sensitivity analysis.

Perform Financial Planning and Analysis

Assist and support senior management with business cases / opportunities and feedback with key recommendations, risks and next steps.
Perform breakeven and financial analysis using appropriate financial tools (NPV, IRR) to support decision making including external benchmarking to develop strategies and to drive growth.
Run detailed financial models for revenue and subsidy by managing large data sets in a logical and consistent manner to assist in strategic initiatives and critical decisions.
Ensure product margin information is kept accurate, up to date and include additional insights whereby margins become the cornerstone of operational decision-making.
Strong understanding of cashflows and working capital management including examining the receivable collection period, inventory conversion period and payable payment period.
Support decision making by providing stakeholders with timely, detailed and meaningful insights and visibility on business performance.
Development, implementation and post implementation maintenance of driver-based models within SAP BPC to provide self-service to subsidiary finance teams and streamline consolidation of the model results.
Provide key metric information to management by continuously considering ongoing activities in the business and identify new ways to approach tasks to obtain better insight to strategic objectives.
Challenge the status quo, be a champion of continuous improvement, step out of comfort zones, be misunderstood and continuously tweak the approach until the solution is found.

Qualifications & Experience

CA (SA)
New qualified CA, post article experience in a similar role would be advantageous
Demonstrable experience in financial modelling and scenario analysis
Defining and implementing automation and process improvement
Sound knowledge of financial accounting principles
Computer proficiency, including use of:
MS Office (Advanced Excel),
SAP and BPC system experience
HFM and
Great Plains (added advantage)

Senior Specialist – Partnerships

Job Description:
Purpose of the role:

This role will be responsible for streamlining the integration between MultiChoice and external partners to support the expansion of the streaming product. This role will track the success of these integrations, analyse performance metrics, and collaborate with internal technology teams to ensure integrations are aligned with industry standards and deliver optimal outcome.

Key Accountabilities:

Integration management

Work closely with external partners and internal teams to ensure the smooth integration of partner services into MultiChoice’s streaming products.
Monitor integration success rates and key performance indicators (KPIs), providing detailed reporting and recommendations for improvement.
Liaise with internal technology and product teams to ensure that integrations meet both company and industry standards. Provide feedback and propose solutions for streamlining technical processes.
Identify and implement action plans to improve integration processes, enhance partner performance, and resolve issues efficiently.
Stay updated with industry trends and ensure that integration processes are in line with evolving best practices and technological advancements.
Partner Relationship Management

Foster strong working relationships with partners to ensure their long-term success and align their offerings with the needs of the streaming product.
Serve as the primary point of contact for partners, addressing their needs and ensuring their technical and business requirements are met.
Regularly review partner performance and provide insights based on data-driven analysis, ensuring alignment with KPIs and business objectives.
Tailor the partnership approach for different partners, ensuring their unique needs are addressed and that the relationship is optimized for long-term success.
Analytics and insights

Define and implement monthly exco reporting
Develop and maintain real-time dashboards that track key metrics for each partner, including integration success rates, uptime, user acquisition, retention, and revenue contribution.
Analyse trends from integration performance and user behaviour to identify opportunities for improvement, new partner features, or expansion of services that will benefit both MultiChoice and its partners.
Use analytics to continuously refine and optimize the integration workflow, improving efficiency and reducing friction points between MultiChoice and partners.
Utilize forecasting models to predict future performance of partner integrations, guiding strategic decisions on scaling partnerships and planning for future growth.

Qualifications:

Bachelor’s degree in business, Information Technology, or a related field.

Experience:

5-8 years of experience in partnership management, product integration, or similar roles.
Strong understanding of the streaming and OTT platform ecosystem.
Experience working with technical teams on integration projects.
Proven ability to analyse data, track metrics, and improve processes.

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