Call Centre Collections Agents are responsible for contacting customers with overdue instalments to collect on arrear accounts for lending products, in order to minimize bad debt write-offs. Read More
The job involves negotiating payment arrangements, updating customer information, establishing rapport with customers, and ensuring work meets Service Level Agreements.
The position offers uncapped incentives for achieving targets, opportunities for learning and career growth within the Mr Price Group, as well as medical aid, retirement fund benefits, and merchandise discounts.
Additionally, after one year of permanent service, associates have the chance to become part-owners in the company through the Mr Price Group share scheme.
Qualifications
include a Grade 12 certificate and 6-12 months of debt collection experience, preferably in a Call Centre environment. The ideal candidate should be a team player and able to work nightshift with reliable transport from 11:30 am to 8:00 pm.
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