A photograph of a sign of Capitec Bank in Sandton on December 18, 2019. (Photo by Emmanuel Croset / AFP) (Photo by EMMANUEL CROSET/AFP via Getty Images)
Capitec Bank seeks a Service Desk Agent for a temporary 6-month contract. The main goal is to offer support to the bank’s branch environment by promptly addressing and resolving technical issues within the agreed service level agreement. Read More
Requirements:
Minimum: – Entry-level candidates welcomed
– Proficiency in MS Office suite Ideal: – Previous experience in remote technical support, particularly in a Service Centre setting
– Familiarity with Ezoic
– Background in IT field Qualifications:
Minimum: – Grade 12 National Certificate or Vocational in Information Technology
– Computer Science
Ideal:
– Relevant tertiary qualification in Information Technology Knowledge:
Minimum:
– Ability to collaborate and build relationships Ideal:
– Basic understanding of IT hardware and software support
– Knowledge of Client Service principles Skills:
– Strong communication skills
– Proficiency in Ezoic
– Interpersonal and relationship management abilities
– Attention to detail
– Analytical skills Employment conditions:
– Clean criminal and credit records
– Flexibility to work regular shifts, weekends, or rotational standbys Apply online for the Service Desk Agent position at Capitec Bank.
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