To apply, click on the link at the end of the posts and all the best with your applications.
Talent Pool: CEB – Graduate Programme
Key Purpose of the Graduate Programme Read More
The successful candidate will participate in a twelve-month graduate programme that will provide theoretical and practical exposure to the environment. This is aimed at exposing the selected candidate to the role, allowing for further growth, and equipping the candidate with the necessary skill set to perform the role. This will be advantageous to the candidate when permanent or secondment roles become available.
This graduate programme will be managed by the Corporate and Employee Benefits business unit and will require candidates to make arrangements to have tasks completed in their own capacity over above their usual job requirements.
The key purpose outlines the below duties and responsibilities:
- Processing of all daily and monthly transactional activity within agreed service levels
- Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
- Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
- Responsible for entire billing process including monitoring monthly billing, contributions allocation and sending statements.
- Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes. Issue credit control where necessary.
- Handling of general admin queries
Personal Attributes and Skills
The successful candidate would need to have the following competencies:
- Drives results
- Values driven
- Optimistic
- Learns on the fly
- Resilient
- Instils trust
- People savvy
- Problem solver
- Analytical
- Working with people
- Relating and networking
- Writing and reporting
Minimum Qualifications & Experience
- A South African ID
- Diploma / Bachelor of commerce degree, Bachelor of Science in IT, Bachelor of Science in Mathematical Science (advantageous) and related qualifications
- MS Office, especially Excel
Internal Audit Manager
Business Unit: Discovery Central Services
Function: Internal Audit
Date: 28 Nov 2024
Discovery – Group Internal Audit
Internal Audit Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Group Internal Audit
Internal audit falls part of group finance, they are responsible for compiling internal audits throughout Discovery. They audit, work processes systems, and task completed. They compile their findings and present it to the area head.
Job Purpose
The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must have a drive, sense of urgency and work flexibility.
Areas of responsibility may include but not limited to
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Assist in developing the Audit Universe, Annual Internal Audit plan and the three-year rolling plan.
- Facilitating knowledge and information sharing between GIA staff members and also with the other departments
- Monitor progress of audits against plan.
- Track progress /changes in business risks and align audit plan.
- High level day to day supervision of the internal audit teams
- Assist with staff development so as to increase competence and delivery of the department.
- Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
- Agree audit scope with client and provide final engagement letter to Senior Audit Management for approval and distribution.
- Ensuring that all risks are addressed for the specific audit engagements.
- Provide feedback to Senior Audit Management on the planning, execution and reporting of the audits.
- Review and sign-off of planning, working papers and reports, and where required raise review notes for the work performed by Senior Auditors / Auditors / Data Analysts (pertaining to Engagement Letters, APMs, system descriptions, walkthroughs, process flow diagrams, RACM, test procedures, working papers, reports and action plans).
- Address review notes raised by the Senior Audit Management.
- Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
- Ensure sample sizes, applied within testing, are based on the sampling methodology.
- Approve subsequent changes to test procedures.
- Provide training and supervision to audit team in order to ensure that that the required audit objectives are met, and that adequate practical coverage is achieved.
- Request feedback from management.
- Escalate cases where feedback is not received.
- Ultimately responsible for quality of audit files (Pentana Audit or other).
- Proactively take on additional tasks as requested by Senior Audit Management.
- Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.
- Review draft report in entirety and ensure format of the report is in line with Audit Methodology
- Review management comments received and ensure that these management comments address observations raised.
- Review the executive summary which includes the overall report rating and overall management comment and enhance where necessary.
- Provide Senior Audit Management with the final draft for review.
- Monitor progress on audits and keep Senior Audit Management informed.
- Conduct a Quality Assurance review of audit files and finalise once comfortable.
- Perform monthly follow-ups on previously reported audit findings.
- Update follow up statistics in the agreed format.
- Attending Audit and Risk Committee meetings, as and when required.
- Reporting to:
- Audit Committees (where required)
- Business Risk Committees (where required)
- Company Exco’s (where required)
- Management (detailed audit reports)
- CAE (where applicable)
- Prepare appraisal forms for the Senior Internal Auditors/Internal Auditors for the applicable audits performed.
- Conduct peer Quality Assurance reviews and document results
- Manage the biannual incentive process for Internal Auditors and Senior Internal Auditors
- External audit – develop and manage the relationship with external audit as it pertains to the reliance on Audit work, data requirements and co-ordination of resources to deliver specific assurance for external audit.
Personal Attributes and Skills
- Leadership skills
- Attention to detail.
- Upholds ethics and values and demonstrates integrity.
- Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks.
- Shows respect for the views and contributions of others.
- Strong negotiating and influencing skills.
- Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
- Demonstrates an understanding of different organisational departments and functions.
Role Specific Competencies
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Microsoft efficient
- Experience in the Financial sector
- Ability to draft reports.
- Compile presentations
- Present at committee meetings
- Analyse statistics
- Strong influence and negotiating skills.
Education and Experience
- Honours degree or equivalent qualification (with Auditing / Risk Management / Governance / Accounting as major)
- Completed CA(SA) / CIA
- Experience in conducting financial, operational or IT audits.
- Experience in the Financial Services/Health Industry is advantageous
- Experience in internal financial controls (IFC) is advantageous
- Experience regarding the application and consideration of audit regulatory and compliance requirements – in the process of conducting audits.
- Reporting to Audit and/or Risk Committees.
- 2+ Years experience managing staff;
- 5+ Years audit related experience
Essential knowledge:
- Internal Controls
- Risk management framework (COSO)
- Corporate governance principles
- Legislative frameworks
- Regulatory and Compliance Requirements
- GAAP / IFRS (SAM advantageous)
- Computer literacy
IT Auditor
Discovery – Internal Audit
IT Auditor
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek
out and invest in exceptional individuals who understand and support our core purpose, and whose
own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in
order to not only achieve financial success, but to ignite positive and meaningful change within our
society.
Areas of responsibility may include but not limited to
Strategic
• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group,
Vitality Health, Vitality Life, External Audit.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provide meaningful
input to management on where IT risk management processes and controls can be improved.
Technical
Knowledgeable in:
• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques
(CAATs): advantageous
Operational
• Ensure audits are performed in line with Audit Methodology.
• Provide feedback to Audit Management on the planning, execution and reporting of the audits.
• Obtain input from the Audit Management relating to risks associated with the audit topic.
• Ensuring that all risks are addressed for the specific audit engagements.
• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a
particular audit.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit
coverage.
• Assist Audit Management in determining the scope of Internal Audit assignments.
• Prepare engagement letter for review by Audit Management.
• Prepare/review the Audit Planning Memorandum (APM).
• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and
address/raise review notes where applicable.
• Prepare/review risks and controls matrix (RACM) and address/raise review notes where
applicable.
• Prepare/review test procedures and address/raise review notes where applicable.
• Obtain approval from Audit management with regards to any changes to RACM, audit test
procedures / sample sizes.
• Perform testing and document working papers on Audit Software where applicable.
• Review working papers on Audit Software (performed by IT Auditors) and raise review notes
where applicable.
• Prepare/review the Audit Finalisation Checklist at the end of an audit.
• Close day to day supervision of the IT Auditors and process of work.
• Provide regular progress updates (at least weekly) on audit assignments.
• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.
• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.
• Escalate cases where feedback is not received.
• Advise Audit Management immediately of any problems experienced on an audit section.
• Monitoring of the quality of work performed by the audit team and taking corrective action
(where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit
objectives are met and that adequate practical coverage is achieved.
• Ultimately responsible for quality of audit files (MK or other).
• Proactively take on additional tasks as requested by Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management
actions to address any control weaknesses identified through risk profiling, risk events and
control self- assessment.
Follow-ups
• Follow up on outstanding audit issues and management actions.
• Preparation and submission of follow-up progress reports for risk and/or audit committees.
Development
• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini-appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.
General
• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.
Education and Experience
• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing
/ Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.
Essential knowledge:
• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy
The following would be deemed as an advantage (and would be required for career progression):
• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience
Competencies
Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in
a logical and systematic manner to reveal all the implications of the consequences of situations
Communication Skills: able to communicate clearly both verbally and in writing.
Relationships: building relationships with auditees, business and external auditors.
Reporting Skills: ability to consolidate information and compile reports reflecting the necessary
relevant information
Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
To assist the business with production issues where they cannot be resolved, within the standard production process. To ensure correct system knowledge and transfer of soft skills for efficient functioning within various positions while embedding the culture and values.
Areas of responsibility may include but not limited to
- Franchise support – To deal with special requests and commission queries that cannot be dealt with by the standard business areas
- Management of Quality Centre
- Compass entity problems – to deal with mismatches, alignments and creating of entities where applicable
- Deal with allocation and billing were these need to be stopped or reallocated
- Deal with broker transfer amendments were not updated automatically
- One-on-one assistance to business to alleviate misunderstandings
- Expense / Penalty / benefit calculations and explanations
- Investigation and system support to Back Office
- Root cause analysis on recurring issues
- Deal with standard commission processing, updates and queries
- Assist business units and management with data extracts i.e. document and arrange for extract to be written, checked and distributed
- Testing of enhancements, products and changes being implemented where required
Personal Attributes and Skills
- Questioning techniques
- Customer service orientation
- Conflict handling
- Good communication skills
- Relationship building skills
- Results orientation
- Assertiveness
- Positive attitude
- Commitment
- Time management skills
- Self-management
- Verbal and written communication
- Analytical skills – facilitation and coaching
Education and Experience
- Matric
- Investment Product knowledge 3 years minimum
- LISP experience 3 years
- Microsoft office experience intermediate
- Compass system knowledge 3 years
- Knowledge of Investment legislation
Instructional Designer
DISCOVERY INSTITUTE OF TRAINING
INSTRUCTIONAL DESIGNER
SANDTON
KEY PURPOSE
The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Health Medical Scheme portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.
KEY OUTPUTS
All work must be done accurately, comprehensively and in-line with set quality standards.
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Health Medical Scheme in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.
COMPETENCIES
• Extensive experience in the application of the 6Ds methodology
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.
Experience and Qualifications
The following qualifications and experience are required:
- At least two years Instructional Design experience.
- Knowledge and experience working in the healthcare insurance/financial services industry.
- Business related degree.
- Education & training qualification (ETDP), specifically Design and Development.
Pre Auth Service Consultant – Talent Pool
Discovery Health
Pre-authorisations Service Consultant – Talent Pool
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
What is a Talent Pool?
In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
What does this mean for you?
It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.
You will remain as an active candidate on our database and we will update you on progress on a monthly basis.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Areas of responsibility may include but not limited to:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Competencies and Skills
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Writing and reporting (Communicating effectively)
Personal Attribute and Skills:
- Customer Centric
- Knowledge of Anatomy and Physiology
- Time Management
Education and Experience
Education:
- Matric
- South African accredited Clinical qualification
Knowledge:
- Anatomy and Physiology
Experience
- At least 6 months working experience in a customer services or clinical environment
Service Consultant – Talent Pool
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
Areas of responsibility may include but not limited to
- Dealing with multiple telephonic queries from Investors brokers and franchises
- Dealing with queries through to resolution
- Dealing with queries focussing on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Utilising all the Discovery systems required for all calls, queries and correspondence
Personal Attributes and Skills
- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- Display empathy
- Good listening skills
- The ability to be supportive, caring and interest
- The ability to consult with others and share information and expertise with others
- Speak fluently
- Express opinions, information and key points of a discussion clearly
- Responds quickly to the needs of their callers and to the reactions and feedback of callers
- The ability to deliver results and exceed customer expectations
- Focus on customer needs and satisfaction
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical and organised manner
- Consistently achieves objective and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiates
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new tasks and commits information to memory quickly
- Demonstrates an immediate understanding of newly presented information
- Gathers comprehensive information to support decision making
- Maintains a positive outlook
- Focuses productively in a pressurised environment
- Keeps emotions under control during difficult situations
- Open to constructive feedback and learns from it
- Balances work and personal life
- Excellent verbal and communication skills
- Self-Motivated and pro-active
- Be able to prioritise work, under pressure and manage deadlines
- professional at all times
- A Team player
- resilient
- Service orientated and client centric
- Results driven
Education and Experience
- Matric
- A minimum of 2 years Call Centre experience
- A minimum of 1 years’ experience within the financial services industry
- Working experience within a LISP would be advantageous
- Related BComm Degree is advantageous
- Computer literacy: Proficient in MS Office (essential)
- Basic mathematical skills
- Broker knowledge and understanding is advantageous
Indexer – Talent Pool
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.
Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following broad Job functions:
- Verification of documentation received and assessment thereof.
- General administration of documents and information.
- Continuously updating your own knowledge relating to Product and Clinical knowledge.
- Creating a multi-skilled knowledge of other specialized environments.
- Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
- Working toward targets per day whereby quality and quantity among others are measured.
Personal Attributes and Skills
- Ability to work under pressure.
- Organised and focused.
- Detail orientated.
- Reliable.
- Good communication skills.
Education and Experience
- Matric.
- Ability to capture 30 words per minute and at a 60% accuracy rate.
- Good command of the English language.
- Computer Literacy: MS Office (Excel, Word, Outlook)
The following are advantageous requirements:
- Previous Capture / Indexing experience.
- 1 year Administration or Customer Service Experience in a Large Corporate.
- Track record of low error rate and meeting targets.
- Experience working with Discovery’s in-house system Paradigm.
- Bilingual – ability to understand Afrikaans (read).
Talent Pool – Senior Data Scientist
Discovery Health
Senior Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Lab)
The Group DS Lab is growing and positions are available. The lab applies predictive analytics, machine learning, big data and operations research skills, to run and to support key projects for the Group and for the individual Discovery business units. We work across clinical, wellness, financial, sales, operational, people and behavioural theme areas, using modern analytics tools on terabytes of structured and unstructured data within a big data architecture. We are also mandated to find opportunities to use new data sets and in areas not typically accustomed to using data science.
Key Purpose
The Data Science Lab is a highly specialised and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals with 2-5 years of experience, for projects related to:
– risk management through behavioural science and intervention (next best action) design
-combining traditional data (eg: wearable device, web & app logs, health & life insurance claims) with novel data sources in new ways
-assisting with experimental design for product, rewards, marketing, communications, engagement etc
-advising partner markets on how to customise and deploy locally built models
They will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives.
Areas of responsibility may include but not limited to
- Identify and build appropriate models to predict risk, sales and savings
- Present data insights and model findings in a way that provides actionable insights for business stakeholders and senior executives
- Mining and visualising large structured and unstructured datasets throughout the businesses to inform product design, risk management, customer interaction strategies, etc.
- Following model implementations through to business adoption
- Monitoring model performance and using feedback for improvement
- Improving processes and data collections where opportunities arise
- Running scientific experiments to evaluate different models in a reproducible way
- Produce analytical work that is customer, business and staff focused
Personal Attributes and Skills
- A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients
- Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context
- Results driven, curious and able to work autonomously or within teams
- Good time and task management skills
- Ability to communicate results of analyses in a clear and effective manner
- Aligned to Discovery values and core purpose
Education and Experience
- Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science, Applied Mathematics or Engineering fields.
- Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing
- Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
- Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
- Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
- Good knowledge of Microsoft Office tools.
Advantageous:
- Some experience in working with big disparate sets of data and exposure to big data tools
- The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.
Health Coach – Independent Contractor
Discovery Health
Health Coach – Independent contractor
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Care Services
DHCS consists of 8 teams that are supported by dedicated Shared Services, Finances and Business Support teams. The teams under DHCS are:
- Corporate Wellness
- Executive Wellness
- Health Coaches
- Southern RX Pharmacy and Discovery Medical Suppliers
- Care at Home
- Corporate Clinics
- Nano labs
- Special Projects
Through its teams, DHCS aims to:
- Provide quality care by bridging the gaps in the current market with high quality services.
- Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
- Realize scheme savings by identifying the opportunities to expand through supply chain and capture value better procurement and eliminating waste.
- Brand differentiation by providing members with innovative services that leverage the latest health technology.
About Health Coaches
Health Coaches offers a service through a set of health and lifestyle programmes designed to facilitate self-management and is offered to covered persons based on certain eligibility criteria. We promote sustainable lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking to decrease the cost of health care and improve a member’s quality of life.
Key Purpose
Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.
Key outputs
Areas of responsibility may include but are not limited to:
- Build a strong relationship between the Health Coach and Covered Persons/Members.
- Create a strong sense of purpose.
- Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing key principle goals such as –
- Weight and diet
- Exercise
- Mental Wellbeing
- Condition management.
- Custom (any goal a member may have that varies from the above categories)
- Provide guidance on how to create habits/sustained changes.
- Scenario-plan so that the member can adapt in the moment.
- Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
- Achieve tangible metrics that demonstrates improvements on measurable short-and and medium-term outcomes.
- Contacting eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
- Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
- Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
- Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
- Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
- Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
- Meet set targets as per the business objectives.
Competencies
- Written communication: Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
- Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
- Action Oriented: Enjoys working hard; is action oriented and full or energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Interpersonal Savvy: Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses if for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
- Time management: Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.
Qualification and Experience (essential)
- Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
- At least two years work experience in your profession
- Excellent communication skills, written and verbal.
- Proficient in MS Excel, Word, PowerPoint
Qualification and Experience (advantageous)
- Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
- Coaching experience and or coaching qualification
DC- Health -Telesales Consultant – Discovery Sandton (JHB)
Job Description
Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Health Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Accountant
GROUP TECHNICAL ACCOUNTANT
Key purpose of the role
As an IFRS specialist within Group IFRS Technical, you will assist with the implementation of IFRS Accounting Standards across the Discovery Group of entities.
This includes delivering on:
- Implement transactions consistent with IFRS Accounting Standards and co-designing accounting solutions to drive compliance with IFRS Accounting Standards in working with the Group Financial Reporting team.
- Discovery businesses in the assessment of new IFRS Accounting Standards, accounting for transactions according to IFRS Accounting Standards, the development of accounting policies and manuals to assist in the consistent application of IFRS Accounting Standards in Discovery, training on IFRS Accounting Standards, and assisting in preparation of financial statements in compliance with IFRS Accounting Standards.
- Liaise with Stakeholders
- Prepare and present papers to the Discovery Accounting Practices Committee, Audit Committee and/ or Regulator.
- Liaise with external auditors, specifically on IFRS Accounting Standards related queries and Financial Statements presentation and disclosures.
- Assist with communication to the JSE Limited, Equity and Debt Sponsors.
- Participate in industry forums.
Areas of responsibility
- Preparation and Review of Annual Financial Statements
- Assist in drafting the Discovery Group Financial Statements in line with IFRS Accounting Standards, Companies Act, JSE regulations, and best practices.
- Review subsidiary financial statements and provide guidance and recommendations on disclosures in accordance with IFRS Accounting Standards and Companies Act.
- Create and share relevant reporting frameworks and templates for use in business, including financial statement templates and reporting pack templates
- Development of IFRS disclosures for new IFRS Accounting Standards or interpretations.
- New or amended IFRS Accounting Standards:
- Stay abreast of IFRS and public reporting developments and pro-actively expand and deepen your practical understanding and application of IFRS Accounting Standards and ensure knowledge transfer to the larger finance teams.
- Research impact of new and amended accounting standards on Discovery Group transactions.
- Oversee implementation of new accounting standards across the Discovery Group (initiation, planning, execution, and monitoring
- IFRS Accounting Standards interpretation and application across the Discovery Group
- Assist with the facilitation of the Discovery Accounting Practices Committee, which reviews new transactions and consistent application of IFRS across the Discovery Group of entities.
- Address accounting queries on IFRS Accounting Standards.
- Writing accounting opinions and position papers, including policy documents and manuals. This includes the accounting implications pre and post deals, as well as at a separate financial statement view and consolidated financial statement view.
- Present training on IFRS Accounting Standards to finance teams
- Liaise with Stakeholders
- Prepare and present papers to the Audit Committee and/ or Regulator.
- Liaise with external auditors, specifically on IFRS Accounting Standard queries and Financial Statement queries
- Assist with communication to the JSE and Sponsors.
- Participate in industry forums.
- Support the investor relations team with technical queries on results and other ad hoc requests
- Stay abreast of IFRS and public reporting developments and pro-actively expand and deepen your practical understanding and application of IFRS and ensure knowledge transfer to the larger finance teams
- Assist in the planning and running of the annual audit.
Profile
- Self-management skills
- Advanced knowledge and application of IFRS Accounting Standards
- Strong written and verbal communication skills
- Impeccable attention to detail and accuracy
- Ability to work well under pressure
- Strong interpersonal skills
- Strong project management skills
- Advanced Excel knowledge and experience
Qualifications
The candidate should be a qualified CA (SA) with a minimum of 3 years of experience in a similar role. Job level will consider years of experience in similar roles. Experience within financial services and JSE-listed entities is advantageous.
Network Specialist
Discovery – Technology Services
Network Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To manage and Support Network staff and deliver input to the overall Network strategy
Areas of responsibility may include but not limited to
- Vendor Contract Management
- Set SLA’s with 3rd Party Line vendors
- Set staff KPIs and Peer reviews
- Report on Network Capacities within the BAU footprint
- Manage Operational Team
- Documentation
- Asset Management
- Skill Gap analysis
- Drive Automation back to NetDevOPS
- Ensure BAU Compliance against Technical Base Standards
- Automation and IAC (Infrastructure as cloud)
Technical skills
- All Popular Routing Protocols
- Advance IP Subnetting IPV4
- Cisco L2 and L3 Switches
- Configuration of Predefined Configs on all Cisco Hardware
- IPSEC
- Cisco ISE Skills
- QoS Troubleshooting
- Interrogate Wireshark Traces and identify packet issues
- Troubleshooting WIFI Issues
- Solid communication Skills
- F5 Configuration
- Network Monitoring like SolarWinds, Cisco Prime and NetFlow Tools
- Hardening of Network Devices and Cisco Software
- Cisco ACI Build and Maintain
- Project Management
- Task Management
Education and Experience
- CCNP or Above
- Matric
- ITIL
- Experience or Above Certs
- 10 Years Working for a large Corporate
- People Management
- AWS advanced networking certification
- Terraform certification
- People Management
- Project management experience
- Advanced Devops experience, Bitbucket, Python, Jenkins etc.
- Basic network solution architecture
Talent Pool – Post Basic Pharmacist Assistant
Discovery Health
Talent Pool – Post Basic Pharmacist Assistant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery HealthCare Services (DHCS)
DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams.
The teams under DHCS are:
- Executive Wellness
- Corporate Wellness
- Health Coaches
- Southern Rx Pharmacy and Discovery Medical Suppliers
- Home Care
- Corporate Clinics
Through its teams, DHCS aims to:
- Provide quality care by bridging the gaps in the current market with high quality services.
- Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
- Realize scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste.
- Brand differentiation by providing members with innovative services that leverage the latest health technology.
Key Purpose
To ensure that scripts are captured accurately and timeously, and that patients are counselled and that the appropriate generic switching is done for patients to receive their medication on time and in full in accordance with Good Pharmacy Practice. These functions will be performed under the supervision of a pharmacist.
Areas of responsibility may include but not limited to:
The successful applicant will be responsible for but not limited to the following job functions:
- Accurate capturing of scripts with appropriate generic switching as per the relevant SOP’s, GPP and scheme rules
- Counselling of patients with each new script under the supervision of a pharmacist.
- Ensure todays work is done today, that all silo’s and st42’s are up to date.
- Assist with status 10, 12 and authorizations.
- Assist with the call center when needed
- Achievement of department metrics as set out and agreed.
- Updating patient profiles and templates as necessary.
- Assisting with incoming queries from customers and patients.
- Adhere to all pharmacy SOP’s.
- Adhere to all GPP requirements.
- Assisting with stock takes and cycle counts.
- Assisting with pre-packing as required.
- Assisting with picking and packing as required.
- Attending meetings / team builds/training onsite/offsite from time to time.
- Adhoc assistance to the Administration Pharmacist.
Personal Attributes and Skills
- Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.
- Integrity and Trust – can present the unvarnished truth in an appropriate and helpful manner.
- Compassion – is available and ready to help.
- Action Orientated – is action oriented and full of energy for the things he/she sees as challenging.
- Planning – sets objectives and goals.
- Learning on the fly – learns quickly when facing new problems.
- Strong attention to detail
- Good interpersonal skills
- Excellent written and verbal skills
- Stress tolerance
- Time management skills
Education and Experience
- Post Basic Pharmacist Assistant
- Registered with Pharmacy council.
- 3 – 5 years Post basic pharmacy experience
- Courrier Pharmacy experience or Retail Pharmacy experience
- Self-motivated
- Need to understand the workload and volumes to assist in different areas where needed.
- Section 21 and Flexgen experience (advantageous)
Professional Assistant
Key Purpose
The professional assistant’s duties will be to provide administrative support and services to the Company Secretariat.
Areas of responsibility may include but not limited
Secretarial
- Providing ongoing support for the Group Company Secretary, the Company Secretariat Team and stakeholders associated with the Company Secretariat
- Providing support for Boards, meetings, committees etc
- Providing support for activities which are logically carried out by a Group Secretariat.
- Providing support on administrative tasks as required by the Company Secretariat
- Supporting the team in the preparation of agendas and other meeting papers for the Board and its Committees (including designated Subsidiaries).
- Assisting in the preparation of meeting packs for the Board and its Committees (including designated Subsidiaries)
- Scheduling meetings: Room bookings, set up, and related document preparation
- Diary and email management
- Effectively deal with internal and external escalated queries the same day
- Collecting and returning visitors to the reception area
- Continuously build and maintain professional relationships with internal and external clients
Office Management
- Logging of TI & Group Facilities calls
- Assisting with Function & Event co- ordination for Team
- Run and distribute telephone reports and monitor related costs
- Ordering from procurement
- Serve as point of contact relating to reporting of repairs due
- Procurement for cost center, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment.
- Petty cash capturing for the division
- Administration of staff training bookings and training budget
Adhoc
- The person in this role will handle adhoc functions and projects which is not limited to the above.
- The person would support all members of the Company Secretariat and the related stakeholders.
Personal Attributes and Skills
- Excellent communication and comprehension
- Appropriately follows instructions
- Works productively in a high-pressure environment
- Upholds ethics and values.
Education and Experience
- Tertiary Qualification
- 5 years working experience as a PA at Senior Management level
- Excellent written and verbal communication skills
- Proficient in MS office at an intermediate level (Ms Word, Ms Excel, Power Point, Outlook)
- Experience in the Company Secretariat environment would be advantageous
Employment Equity
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Junior Data Scientist
Discovery Health
Junior Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Lab)
The Group Data Science Lab (DS Lab) is expanding, and we’re looking for talented individuals to join our growing team. Our global team collaborates with partners such as Quantium, Risk Intelligence, Vitality SA, and renowned institutions like the London School of Economics (LSE). Working across diverse areas—including clinical, wellness, financial, sales, operational, people, and behavioral themes—we harness terabytes of structured and unstructured data using a modern big data architecture. The DS Lab also embraces a forward-thinking approach, identifying new data sources and opportunities and leveraging the Vit.AI platform, we create scalable, fit-for-purpose solutions that serve the business well into the future.
Key Purpose
The Data Science Lab is dedicated to creating long-lasting, impactful solutions to meet essential business needs. Our primary objectives include:
- Optimizing customer communication through our expansive data assets
- Extending our project portfolio to support and enhance sales initiatives
- Developing and maintaining robust PHP capabilities that will serve the business for years to come, with the ultimate goal of helping people lead healthier lives
- Employing Large Language Models (LLMs) to elevate our servicing and coaching capabilities
- Fostering a culture of experimentation through a test-learn-adapt approach, ensuring continual improvement and innovation.
Individuals with two-five years’ experience (not required but advantageous) in the above areas will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications.
Areas of responsibility may include but not limited to
- Data analysis and modelling
- Extracting and analyzing clinical, lifestyle, and behavioral data to inform product design, risk management, customer interaction strategies for Personalised Health Pathways (PHP).
- Developing and maintaining predictive, value and habit models and algorithms to drive personalised recommendations.
- Developing data science model and A/B testing pipelines for deployment.
- Applying statistical techniques, behavioral science principles, and data science models to measure and optimize member engagement.
- Collaboration with Cross-functional Teams
- Working closely with clinical, product, and research teams to ensure insights and modelling inputs align with product objectives and healthcare outcomes.
- Collaborate with systems and engineering teams to integrate data science pipelines into the Health Central Recommender.
- Reporting and Insights
- Present insights and results to business stakeholders and senior executives, highlighting the impact of personalized health journeys on user engagement and long-term health improvements.
Personal Attributes and Skills
- A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients
- Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context
- Results driven, curious and able to work autonomously or within teams
- Good time and task management skills
- Ability to communicate results of analyses in a clear and effective manner
- Aligned to Discovery values and core purpose
Education and Experience
- Honours, Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics
- Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing
- Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
- Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
- Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
- Good knowledge of Microsoft Office tools.
Advantageous:
- Some experience in working with big disparate sets of data and exposure to big data tools
- The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.
Marketing Manager
Discovery – Marketing
Sponsorships and Experiential Marketing Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, we are passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within society.
Key Purpose
Experiential marketing, also called “engagement marketing,” is a marketing strategy that invites an audience to interact with a business in a real-world situation. Using participatory, hands-on and tangible branding executions, the business shows its customers not just what the company offers, but what it stands for.
The Experiential Marketing Manager role is an integral part of a team specialising in experiential marketing initiatives. Properties include the brand ambassadors’ programme, sports and lifestyle events and initiatives, consumer engagements and other marketing extensions.
This position is expected to deliver creative solutions that foster lasting relationships with consumers and the broader South African community. We are looking for a leader to develop programmes and implement cutting-edge ideas that reflect our company’s innovative spirit.
The position requires collaboration with internal and external stakeholders and to help identify unique opportunities to deliver against business objectives, while carefully tracking budgets and results.
Responsibilities
To manage and deliver experiential marketing assets by:
Functioning as a thought leader with significant knowledge of all aspects of experiential marketing, including cutting-edge techniques to engage and excite the consumer.
- Monitor industry trends, competitive landscape (strengths, weaknesses and opportunities), digital and social media to inform all existing activity and/or inspire the development of new executions and experiences.
- Be a student of consumers, of competitors and culture. Listen, learn and mine insights that direct the brand into amazing places.
Develop creative as well as seed ideas for experiences based on marketing strategy, messaging and objectives.
- Write conceptual content and deliver it in a compelling way in order to achieve buy in.
- Interpret consumer insights and develop and build strategies to deliver on marketing objectives.
- Lead integration amongst the various marketing, advertising and PR partners to ensure consistent brand identification and exposure.
- Provide aesthetic oversight to projects, evaluate and select creative (art and copy) pertaining to the portfolios assets (brand ambassadors’ programme, sports and lifestyle events and initiatives, consumer engagements and other marketing extensions).
360° event / project management from scheduling to real time execution.
- Oversee all event planning estimates for project scope. Manage schedules and resource requirements.
- Develop and manage assigned project budgets ensuring programmes are properly budgeted, estimated, and scheduled.
- Develop and manage assigned project plans to ensure milestones are met to a global standard.
- Proactively direct and manage multiple assignments on time and on budget.
Deliver both internal and client-facing proof of accomplishment.
- Responsible for overall quality and presentation of project work and effectively developing and communicating marketing strategies and creative standards.
- Own post-mortem ROI evaluation/event follow-ups.
Areas of responsibility may include but are not limited to:
- Overall sponsorship management.
- Key input in developing marketing and sponsorship strategies.
- Management of the brand ambassadors and ensuring maximum effectiveness in relation to portfolio businesses.
- Deploying multiple touchpoints effectively to underpin a Discovery-worthy brand experiences.
- Co-ordination of suppliers, and communications to, Discovery communities, including social media and PR coverage.
- Liaising with advertising agencies, writing and managing creative briefs.
- Ensuring that briefs are met timeously.
- Ensuring that events are planned and executed appropriately.
- Managing the production of print and promotional items for sponsorships.
- Managing procurement and budget control processes.
- Ensuring that all sponsorship queries are responded to timeously.
- Monitoring the implementation progress of experiential marketing plans for sponsorships.
- Production of monthly reports, status reports, project reports.
- Managing sponsorship queries and feedback – telephonic and written.
- Unpacking complex business needs and providing creative solutions considering all stakeholders.
- Create integrated solutions, which are consistent across all Discovery brands/businesses and communities and which meet best practice marketing and sponsorship principles.
- Ensure solutions are in line with Discovery’s marketing model.
- Convert technical information to audience appropriate communication.
- Long-term strategic thinker & ability to identify parallel opportunities.
- Influence and persuade people to get things done.
Development and management of people by
- Coaching, guiding and developing direct reports to successfully manage and market sponsorship properties.
- Build and maintain relationships with key business people, both at a strategic and operational level.
- Instil confidence in others
Proactive
- Bring ideas to business.
- Solve complex problems.
- Measure impact and drive corrective action.
- Ensure effective implementation of plans.
- Manage conflict.
- Manage trade offs.
- Be responsive to business needs.
Competencies
- Strategic thinker
- Flawless executor
- Lateral thinker
- Influence and persuade people to get things done
- Experienced negotiation skills
- Excellent presentation skills to sell ideas
- Multi-task projects
- Leadership skills: guide, develop and motivate others
- Effective decision maker
- Solve complex problems
- Build trusted partnerships
- Manage trade-offs
- Instil confidence in others
- Communicate well in English (written and verbally)
Attributes: - Empathetic
- Diplomatic
- People and relationship focused
- Sociable
- Team player
- Must show accountability and take responsibility
- Resilient
- Able to work calmly under pressure and provide answers and direction to others
- Flexible and adaptable
- Tenacious and persistent
- Dynamic and energetic
- Driven
- Confident
- Passionate
- Have initiative – be a self-starter
- Naturally inclined to work hard
- Action oriented (doer)
- Solution oriented
- Detail oriented
- Ability to think outside the box
Education and Experience
Essential:
- Minimum 3-year undergraduate degree or diploma (marketing or communication focused) OR
Relevant industry qualification e.g. “chartered marketer” - Minimum 5 years of experience in marketing or communication
- Relevant industry experience
- Post graduate qualification in marketing preferable
A knowledge of the following will need to be developed or will be advantageous:
- Sponsorship and Marketing environment in South Africa and internationally
- A love of sports and wellness
- Different Discovery audiences
- Various media channels, including electronic and social media
- Discovery’s products and business processes
Accountant
Discovery – Group Finance Support
Accountant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek
out and invest in exceptional individuals who understand and support our core purpose, and whose
own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in
order to not only achieve financial success, but to ignite positive and meaningful change within our
society.
Job Purpose
The accountant will support the external reporting and head office accounting functions for the Discovery Group. The role reports directly to the Head of External Reporting.
Areas of responsibility may include but not limited to
- Responsibility, oversight and management of the external reporting process in accordance with governance policies, procedures and relevant reporting and regulatory requirements (e. g. King, JSE LR, etc.).
- Assist in the preparation and approval of group annual financial statements, results booklet, and other required templates.
- Assist in the preparation and approval of subsidiary annual financial statements template
- Give input in the preparation of statutory (interim and year-end) reporting timelines and instructions
- Preparation of group annual and interim financial statements, results booklets, additional analyst information, advertisements and related SENS announcements, including typesetting where applicable
- Review of results presentations and other elements of the reporting suite
- Ensure consistency and accuracy across all externally presented information / reports
- Ensure compliance of external reports to Discovery Corporate Identity and related guidelines
- Facilitate the CIPC / XBRL process for the Group
- Preparation/review of JSE Debt/Equity Listing checklists
- Preparation of all accounting & reporting requirements for Discovery Ltd and Share Trusts
- Preparation and distribution of all group calculations to support business
- Preparation of Discovery Limited (separate) annual financial statements
- Support the CFO, Office of the CEO, Investor Relations and other key stakeholders
- Ad hoc analysis and reporting as required
- Work collaboratively with the Discovery Group Finance team and business finance teams
Education and Experience
- CA (SA)
- Professional registration with SAICA
- 2-3 Years work experience
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Service Consultant
Job Title: Service Consultant
Key Purpose
Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.
Areas of responsibility may include but not limited to
- Answering inbound calls timeously
- Dealing with predominantly telephonic and occasionally email queries
- Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
- Submitting of reports to brokers
- Review and recommend improvements to existing processes
- Implement and maintain internal controls to ensure best practice
- Perform any other related functions requested by management
NB: The role is not limited to the key outputs mentioned above
Personal Attributes and Skills
- Perform a variety of administrative responsibilities
- Ability to multi-task and attention to detail is vital
- Ensure that delegated tasks are performed within proper time frames
- Prioritise workload and address any immediate issues as and when they arise
- Effective communication at all levels within the organisation (written and telephonic)
- Client centric servicing and positive problem solving approach
- Excellent time management
- Deadline conscious and able to work under immense pressure
- Work independently, but open to team work when necessary
- Takes responsibility for actions and projects
- Upholds ethics, values and demonstrates integrity
- Adapts to changing circumstances, new ideas and change initiatives
Education and Experience
Essential:
- Matric Certificate
- 1 year Call centre experience within a financial service industry
Advantageous:
- 1 year Call centre experience dealing with brokers
- 1 year experience with Discovery Life products
- Post-graduate degree or equivalent
Investment Specialist
Discovery Corporate & Employee Benefits
Investment Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Our goal is simple – to reimagine the way we deliver benefits to South African employees and companies. We have the unique ability and responsibility to shape employee behaviour in our country. In doing so, we can create healthier and wealthier workforces and move South Africa forward.
The role spans the entire Corporate & Employee Benefits business, including:
- Group Risk
- Retirement Funds
- Healthy Company
- Strategic Clients Solutions Hub.
- Integration projects with Discovery Health, Vitality and Insure
Key Purpose
This role will be focused on developing, selling and reporting back on our investments value proposition within the Discovery Retirement Fund. Investments and funds are critical components of a retirement fund – the candidate for the role must become the go-to expert on our funds and their performance, and also drive changes within the offering.
You’ll report to the deputy head of R&D and will be considered a high calibre, outstanding member of our management team – a confident speaker who can quickly grasp and communicate new concepts and develop new concepts and ideas.
Areas of responsibility may include but not limited to:
Sales and support
- Presenting at prospective employer clients
- Presenting at product launches and client pitches
- Providing ongoing sales support to the Discovery distribution teams
- Presenting to intermediaries and other investment specialists on technical product information.
- Handling ongoing technical investment queries
- Compiling material (including Discoverers and articles) that can be rolled out through PR campaigns and to intermediaries and liaising with media to manage the rollout.
- Training internal and external staff and brokers on products and technical details
- Reporting back on performance at client manco meetings on product, admin and investments
- Building new sales material including brochures, presentations on short videos
Market dominance
- Deeply understanding the corporate market and competitors, researching competitor products, and working that knowledge and insight into product development and distribution support materials.
- Developing research material that can be used to position Discovery as a thought leader in the market.
- Developing actuarial white papers to drive thought leadership in the investment space
Product development & Investments
- Developing new ideas around our retirement fund investment proposition, including new funds from multi manager to passive, and refining our retirement fund value proposition over time.
- Performing technical calculations including IRR runs, data analysis and pricing on our retirement fund
- Working with product development on the broader group risk and healthy company propositions to help position new solutions for clients and tools for intermediaries.
- Building calculators and tools that help advisers and clients understand our purpose and products.
- Designing a framework to measure the effectiveness of different marketing campaigns.
Relationship building with:
- Discovery sales consultants and intermediaries
- Back-office operations
- Training teams
- Marketing services
- Product development
- Distribution heads
- Discovery management and executives.
Personal Attributes
- Demonstrate keen business acumen.
- Interact positively with difficult people.
- Manage various projects effectively.
- Plan, organize and deliver on individual deliverables.
- Deal with pressure, tight deadlines and setbacks.
- Present and communicate information effectively.
- Understand and work with big data sets in order to achieve desired outcome
- Show initiative and drive projects to completion with guidance.
Education and Experience
- Nearly qualified actuary, CFA, or financial manager
- 1 – 2 years’ investment experience
- Top achiever
- Excellent English and presentation skills
- Excellent Excel skills
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Tax Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Purpose
The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:
- Provides technical advice to business to ensure compliance with existing and new legislation
- Responsible for tax calculations, tax return submissions, tax accounting and reporting
- Engaging with and managing relationships with South African Revenue Services (SARS)
Key Outputs may include but are not limited to:
- The jobholder’s responsibilities will be to support the deliverables of the team, which include:
- Preparation/review of various tax reporting requirements for the International Tax Function.
- Assist in the preparation of the various transfer pricing documents e.g. Master File, local file, CBC reporting as required across the group
- Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
- Maintain excellent relationships with the international subsidiaries in order to understand the impact of taxes in their jurisdictions and enable appropriate reporting thereof
- Assist in researching and advising business of tax implications for cross border transactions including implications of double tax treaties and consideration of transfer pricing principles.
- Assist in the preparation of Pillar 2 computations and reporting
- Keep up to date with relevant Income Tax Act and Tax Administration Act and OECD guidelines
- Provide training on technical corporate or international tax matters to business units as required.
- Corporate Tax- preparation of the income tax computations to assist with interim and year end reporting requirements of the Group
- Liasing directly with auditors (internal and external) reviewing the relevant subsidiary tax computations and ensuring the correct tax treatment is applied to mitigate any income tax compliance risks.
- Liase directly with external legal advisors on technical matters as appropriate.
Job / Role Requirements
| Work Experience | |
| Required | 3-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax and international tax related matters |
| Education / Qualifications / Accreditations with Professional Body |
Discovery Limited is the licensed controlling company of the designated Discovery Insurance Group. Registration number: 1999/007789/06. Companies in the Group are licensed insurers and authorised financial services providers.
| Required | CA(SA) |
| Preferred (would beadvantageous) | Advanced postgraduate qualifications in tax (preferable) |
| Technical Skills or Knowledge | |
| Required | Excellent Excel knowledgeDetailed knowledge, understanding and application of South African tax legislation, particularly international tax related concepts.Knowledge and understanding of IFRS |
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