Multichoice Vacancies

May 13, 2024 SAYouth.mobi

To apply, click on the link at the end of the posts and all the best with your applications.

Specialist Learning Design
Senior Specialist Customer Value Management Reward
Senior Product Manager Namola
Senior Manager Customer Care
Response Centre Operator
Executive Personal Assistant

Specialist Learning Design

Designation:	Specialist Learning Design
Category:	MultiChoice South Africa
Level:
Closing date:	16 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Key Customers

Internal & External: Customer Group Departments

Purpose of the Position:

To design and develop content or material for identified learning interventions. Ensure that soft skills, technical and/ or project related material is developed or consistently maintained at an appropriate standard.

Key Performance Objectives

Needs Analysis

Clarify business goals and link to learning program objectives.
Agree the scope of the learning objectives
Articulate learning/administration requirements.
Determine strategies/tools for transferring learned skills to the workplace.
Determine the target participants, program entry requirements, participant characteristics and special needs.
Determine extent of learning/participant knowledge/skill assessment required.
Determine the tasks currently performed by target participants and level of performance required following the training
Estimate program design, development, implementation and evaluation costs, effort required and schedule

Learning Design
Translate the program objectives into terminal and enabling learning objectives.
Apply sound instructional design principles in learning.
Quality assurance of learning content.
Implement instructional design and content development activities to ensure product quality and consistency.
Applying the ADDIE model of Instructional Design.
Storyboarding for e-learning.
Applying learning theories in design of learning material.
Using games in interactive e-learning.
Information mapping and content analysis.
Determine program structure and sequence.
Determine program duration and pace.
Decide program format and mode of delivery.
Specify type of participant assessments and assessment conditions.
Determine program evaluation methodology, data collection methods, timing and reporting formats.
Specify Channel or mode of learning

Development
Develop communication packs for program stakeholders.
Develop session plans, trainer guides, learner guides and trainer and participant resources.
Develop trainer and on-the-job aids.
Develop technology infrastructure and software.
Develop participant assessments.
Conduct a pilot program to test that the program meets client requirements.

Stakeholder Management
Building a collaborative partnership with management and staff
Make recommendations on training content interventions that are based on thorough research and understanding of industry and company needs
Coaching and mentoring of management and learners to act independently in the future
Aligning with adult learning and outcomes based training principles and standards

Content Development
Design and development of a learning programme blueprint
Apply sound instructional design principles in learning
Quality assurance of learning content
Implement instructional design and content development activities to ensure product quality and consistency.
Applying the ADDIE model of Instructional Design.
Applying learning theories in design of learning material.
Information mapping and content analysis.
Determine program structure and sequence.
Determine program duration and pace.
Decide program format and mode of delivery.
Specify type of participant assessments and assessment conditions.
Determine program evaluation methodology, data collection methods, timing and reporting formats.
Ensure Content is up to date and knowledge content is audited at least monthly.
Ensure AI is up to date

Qualifications:

Diploma in Training and Development
ETDP Qualification/ Related Training Qualification
Degree advantageou

Experience:

A minimum of 3-5 years’ experience training content development or similar role
Technical and product design and development
Industry knowledge and partnering to design and develop a learning intervention.

Technical Competencies:Training Content DevelopmentLearning and DevelopmentNeeds Analyses (Training)FacilitationLearning DesignBehavioral Competencies:AccountabilityTeamworkDelegationInterpersonal SupportPerseveranceMotivatingPrioritisationAnalytical Thinking

Senior Specialist Customer Value Management Reward

Designation:	Senior Specialist Customer Value Management Reward
Category:	MultiChoice South Africa
Level:
Closing date:	16 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Key Customers

Internal: DStv customers, 3^rd party service providers, creative and advertising agencies

External: Strategy division, Centre of Insights and Information division, Marketing division, Finance division, Customer Service team; PMO and CX, Sales

Purpose of the Position

To drive customer loyalty growth by managing programmes, offers and campaigns.

Key Performance Objectives

Data Analysis

Analyze customer/product data to develop retention and uplift activities
Plan and deliver CVM campaigns and offers across the company encouraging customer retention and customer loyalty
Analyze and report on post-campaign performance and insights
Produce weekly and monthly reports based on performance of campaigns

Loyalty and Rewards plan
Develop and execute Customer Rewards and loyalty programs plan
Develop support and promotional tools to reach customers
Execute strategic and tactical plans, by forming and facilitating coordinated cross-functional teams to deliver cohesive, omni-channel loyalty campaigns
Manage the campaign/offer process from designing optimised campaigns, briefing it to agencies, ensuring execution, securing rewards/incentives and reporting on overall performance
Acquire and manage a partner and stakeholder portfolio to derive shared value for business, partner and customer by identifying mutual opportunities
Manage campaigns with the Rewards platform and ensure a defect free platform
Ensure UI and customer experience is tested and implemented for great Customer Experience and as per best practices
Produce new and innovative mechanics to improve ARPU and retention

Operational Management
Drive reporting that tracks KPIs and business metrics on a regular basis to uncover actionable trends, insights and forecasts
Interact with pricing and operations as needed to ensure seamless execution of promotional offers
Ensure business cases are produced for campaigns and ROI reported and managed
Ensure end-to-end delivery of campaigns via the Rewards platform; Ensure all aspects are managed effectively ahead of deadlines
Manage project timelines and deliverables to ensure that key project milestones are met, and that required teams are engaged as needed to maintain agreed upon project schedule
Manage campaign and marketing calendar
Manages complaints and escalations

Qualifications
Bachelor’s degree in Business Management or related field
Post Grad advantageous

Experience
Minimum of 5-8 years of experience working on performance marketing with a focus on user retention and loyalty
Understanding of customer journey and lifecycles
Understanding of referral and loyalty programs
Experience with reward campaign management tools
Project management and Digital platform experience preferred

Technical Competencies
Data management and insights
Project management
Attention to detail
Stakeholder Management

Behavioral Competencies
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

Senior Product Manager Namola

Designation:	Senior Product Manager Namola
Category:	MultiChoice South Africa
Level:	Senior
Closing date:	10 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Key Customers

Internal: MCSA, Dstv,

External: Emergency services, Law enforcement agencies, Customers, Service Providers

Purpose of the Position:

Lead on developing critical product capabilities within Namola and own the lifecycle of the product framework from strategy and long-term road map definition to development, launch, customer adoption and product iteration while partnering with and leading cross-functional and remote project teams to ensure that our customers’ needs, and business objectives are met.
Set priorities within a set budget and resources, manage the day-to-day operations, including managing customer concerns, tracking adoption and long-term product success.

Key Performance Objectives

Strategy Development and Execution

Develop a product strategy that outlines how the vision will be achieved over time, including product positioning and differentiation.
Develop a Go-To-Market (GTM) strategy that includes pricing, distribution, and marketing plans.
Coordinate product launches and ensure sales teams are equipped with the necessary tools and information.
Conduct thorough market research to understand industry trends, customer needs, and competitive landscape.

Product management, ownership and development
Define the product strategy, short- and long-term goals.
Communicate strategy to senior leadership for approval.
Create a detailed resource plan and identify gaps in the team needed to execute on the strategy.
Consume and react to analytics and customer feedback to continuously improve their experience.
Integrate customer needs, business objectives and key results into communicable, coherent, and executable product blueprints.
Drive the future development and direction of the product.
Engage directly with customers and partners, existing or potential, to inform product development.

Product delivery
Create epics and features from the product blueprints.
Communicate product concepts, the roadmap and epics and features to the team.
Responsible for prioritising the product and sprint backlogs for the development team.
Collaborate with the team to generate user stories, analysis and acceptance criteria.
Creation of the business rules for the features and user stories.
Work with the team to ensure stories are built to spec.
Compile and execute the go to market strategy for new product/ feature releases.

Financial Management
Collaborate with finance teams to develop product budgets and financial forecasts.
Monitor and manage the product’s financial performance against established goals.
Ensure that budgets align with the product’s strategic goals and expected revenue.
Collaborate with pricing teams to develop pricing strategies that maximize product profitability.
Work with sales and finance teams to forecast product revenue and track progress against revenue targets.
Adjust strategies based on revenue performance and market dynamics.
Prepare business cases and investment justifications for new product initiatives.
Assess the financial performance of products at different stages of their lifecycle

Qualifications Essential:

Bachelor’s degree in economics, Finance, Engineering or Business

Experience:

8-10 years’ working experience, 6 of which must be product owner/manager experience.
Experience in the start-up world and good knowledge and experience in design thinking and OKR methodologies.
Analytical and business analysis background will be beneficial.
Demonstrate a proven track record of excellent portfolio management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment.
Exhibit strong problem solving and influencing skills to effectively drive portfolio efforts and ensure project plans deliver on intent.
Build relationships and collaborate with key stakeholders to ensure delivery of commitments.
Display a passion for coaching and developing others through people leadership.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Able to thrive with a high level of autonomy and responsibility.
Keen to work collaboratively with a cross-functional team, using agile methodologies.

Senior Manager Customer Care

Designation:	Senior Manager Customer Care
Category:	MultiChoice South Africa
Level:
Closing date:	16 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Key Customers

Internal: Customer Care management team, Multichoice divisions, Call Centre, Line Managers, Call Centre staff
External: Suppliers, Subscribers

Purpose of the Position:

Foster customer experience by overseeing and ensuring the Customer Care strategic plan for the operational team and Customer Care at large.

Key Performance Objectives

Operations Management

Contribute to the development of Customer Care’s Operational strategy.
Translate the Customer Care operational strategy into a quarterly Operational plan.
Execute Customer Care’s Operational strategy based on the Operational Plan.
Partner with the Customer Care Managers to deliver on the requirements of the Operational Plan.
Drive operational performance in accordance with Customer Care objectives.
Ensure that workforce planning is done weekly, monthly and quarterly to meet operational & customer demand.
Deploy a recruitment plan to align with the Operational Plan.
Implement operational practices as defined by the Customer Care Operational strategy.
Assume total accountability for successful ongoing operational performance.
Resolve operational challenges that could impede on successful delivery of Customer Care objectives.
Work with Workforce Planning to adjust agreed plans as and when business requirements change.
Review operational performance on a weekly basis and implement actions to address gaps.
Work with agility to overcome recurring operational problems.
Ensure that Managers are fully equipped to manage the day-to-day operation.
Ensure that relevant MI, Monitoring Systems, and reports are in place and that Managers are utilizing these to manage operational performance.
Support the Managers to drive efficient and effective operational performance.
Ensure that investment time is planned by Workforce Planning for all teams.
Manage and contain costs associated with running the Customer Care operation.
Identify operational risks & implement / maintain relevant controls via a Risk Controls Assessment document – which is reviewed and updated on a regular basis.
Conduct regular audits on fraud & adherence to risk control mechanisms & processes.
Ensure that facilities are well maintained, and meet health & safety standards.
Conduct monthly reviews with staffing partners against set SLAs.

Customer Management
Contribute to the development of the Customer Care Customer Strategy.
Translate the Customer Care Customer strategy into a quarterly Customer plan.
Execute Customer Care’s Customer strategy based on the quarterly Customer Plan.
Partner with the Customer Care Managers to deliver on the requirements of the Customer Plan.
Set up performance standards across the Customer Care operation that would ensure the success of the Customer Care strategy.
Drive performance in accordance with the Customer objectives.
Operationalize the Customer Care strategic plan against set targets & objectives.
Ensure that all staff are clear about what is expected of them regarding customer service, leads generation, and contact prevention.
Ensure that coaching on customer contacts is done on a weekly basis and that Managers are tracking & addressing performance in this regard.
Ensure that Managers conduct Team Leader service calibration sessions.
Ensure that Managers regularly sit in on Team Leader customer service coaching sessions to CSRs & that they are coaching Team Leaders according to observations made during the session.
Put in place a Training Plan in partnership with the Training Department to support the Customer Plan.
Enable training at regular intervals to improve customer experience.
Ensure that corrective action is taken where people have failed to meet service standards.
Ensure that relevant escalation processes are in place for escalated contacts.
Ensure that leaders are owning & resolving escalated customer complaints.
Own & resolve escalated customer complaints from Managers.
Ensure that issues of most concern to customers are escalated to appropriate executive forums to create awareness.
Work with stakeholders and other departments within the organization to resolve customer issues that are not caused by Customer Care staff e.g. Technology, Processes, Marketing, etc
Respond with agility to resolve any situation that arises that could compromise customer experience.
Resolve and/or escalate issues impacting customers or service delivery.
Ensure the proper planning & execution of any changes that affect customer service.
Drive a culture of effortless customer experience and sales-through-service.
Implement measures to drive down repeat contacts and drive up first contact resolution.
Ensure that frontline staff are made aware timeously of any changes that may affect customer service delivery.
Ensure that relevant processes are implemented to retain customers.
Drive customer usage of self service and digital service platforms.
Use reports from Service Recovery Teams (Office of CEO, CSAT Service Recovery) to identify key issues causing customer frustration, and put in place plans to address accordingly.
Regularly review and update customer service processes to improve on service.
Ensure that customer service processes are published and available to all service staff.
Participate in project meetings at business level and provide input into product, system, process changes.
Use CSAT & Customer Effort Audit reports to identify service gaps & address accordingly.
Use outcomes of Customer Satisfaction regression analysis to identify and implement specific plans to address issues leading to lower Customer Satisfaction

People ManagementLeadership
Serve through inspirational & motivational leadership of people.
Operationalize the Customer Care strategy for all staff.
Drive a culture of inspirational & motivational leadership through all Leaders and Managers.
Create Customer Care Leadership standards based on the MultiChoice Leadership Charter and organisational values.
Provide clarity to Leaders and Managers on leadership standards, requirements & expectations.
Coach Managers to enable them to effectively manage their teams.
Ensure that coaching targets are being met by all levels of leadership.
Ensure that Reward & Recognition programs are well known and driven in the operation.
Host monthly engagements with Team Leaders to provide business updates and get their input on how to improve the Customer Care operation.
Ensure that Quarterly Manager engagement sessions are appropriately planned for, positioned correctly, and staff feedback from the sessions is tracked and actioned.
Provide regular feedback to frontline staff and leaders on progress related to feedback from the Engagement Sessions.
Work with the Workplace Forum to cultivate a culture of owning & resolving people issues.
Regularly measure, coach & train leaders on their leadership effectiveness.
Ensure that gaps in People Engagement Survey outcomes are addressed & tracked.
Own & Resolve escalated people issues from staff within own department.
Manage misconduct, performance & all ER-related matters of all staff.
Ensure that all ER cases are well documented, tracked and progressed timeously.
Ensure that leaders and managers are skilled to manage discipline, performance & misconduct.
Regularly clarify established ER management practices/requirements for leaders.
Partner with HR & ER to regularly review the performance and operational standards for the Customer Care operation, and implement accordingly.
Create an environment that fosters teamwork and co-operation.
Communicate effectively, building and maintaining relationships across all levels.
Ensure consistent compliance to company policies and procedures.
Manage and completely own Change as required by the change management standards & processes.
Communicate expectations and business updates to people on a regular basis.
Ensure that all levels of leadership and management communicate effectively & regularly to people.
Work with the Communications teams to enable regular communication to people.
Ensure that staffing model requirements (temp, perm) is adhered to and well understood.
Participate in the development of the Customer Care People Plan.
Participate in relevant HR processes & programs around people enablement.
Participate in the development of Reward & Recognition programs for people.
Regularly attend & support Reward & Recognition activities.
Regularly meet with HR, ER, Training, Wellness to ensure consistency of people practices, the alignment to policies, and the prioritization of resolution of people issues.
Regularly meet with staffing partners to align people practices & expectations.
Measure the effectiveness of key communication to test for understanding.

Recruitment & Retention
Ensure that appropriate staffing levels are maintained to meet customer demand.
Create and maintain a quarterly staffing plan in accordance with the Customer Care staffing strategy.
Plan recruitment in advance to ensure timeous arrival & training of new people.
Recruit talented & skilled people to support the Customer Care deliverables.
Put in place appropriate recruitment & selection processes to enable the recruitment of talented individuals at all job levels.
Select and place candidates in terms of agreed recruitment and selection processes.
Foster an environment where talented & high performing people are retained.
Maintain voluntary staff attrition levels to within required standards.
Identify, manage, and develop talent

Training and Development
Ensure that skill & knowledge gaps are addressed through training & coaching.
Partner with Training Department to enable delivery of targeted & appropriate training.
Ensure that training on new products, services & processes is planned & executed.
Ensure that training is planned with WFM to prevent service interruption.
Implement & maintain coaching standards & requirements.
Create and implement individual personal development plans at all levels of staff.
Monitor the implementation of training needs as per individual development plans.
Equip all staff to be able to support all technical requirements of MultiChoice products.
Equip all staff to have competent customer conversations around DStv content.
Regularly enable training for the operational team on customer service standards.
Ensure that Managers are trained and equipped to perform effectively.
Coach Managers at regular intervals to enable their development as leaders.
Create & maintain a documented succession plan in all teams and for own role.
Ensure that people identified in the succession pipeline are trained for future roles.
Manage the Customer Care Career Progression program as outlined in the Customer Care people strategy.
Ensure that people are equipped to move through the Career Progression path

Performance Management
Ensure that all HR procedures governing performance management are adhered to.
Create awareness of how Customer Care strategic objectives link to individual KPIs.
Ensure that a full understanding of performance requirements is created for all people.
Ensure that people in the division meet set performance standards & KPIs.
Conduct formal monthly reviews with Managers on their KPIs.
Ensure that monthly performance reviews are conducted with all people in the division.
Ensure that Customer Care’s performance management process is effectively implemented at all levels, and that consequence management is applied to address consistently poor performance.
Ensure that all poor performance management activities are logged as per the official HR Performance Improvement Process.
Enable leaders to effectively manage poor performance and misconduct.
Review daily, weekly & monthly operational performance reports and ensure that performance gaps are addressed immediately.
Create awareness and drive the usage of Reward & Recognition dashboards at all levels.
Provide a portfolio of evidence at regular intervals of own and team performance.
Take responsibility to remove obstacles that impede staff delivery and performance.

Operational Project Management
Manage & execute operational projects against the Customer Care 90-Day Plan.
Ensure Managers’ participation in operational projects.
Deliver against standards & deadlines required of the Customer Care 90-Day Plan.

Qualifications Essential

Bachelor’s Degree or NQF Qualification in business/operations management

Qualification Preferred

Post Graduate qualification

Experience

A minimum of 8 – 10 years’ experience in an Operations Manager or equivalent role
At least 5 years’ People Management experience
At least 5 years’ Customer Management experience
Budget & Cost Management Experience
Project Management experience
Excellent Communication Skills (both verbal and written)
Language proficiency (English; Afrikaans; Zulu; Sotho)
Ability to multitask in a busy environment
Flexibility
Human Resources knowledge

Technical Competencies (List the key technical competencies)
Negotiation Skills
Stakeholder Management
Driving Change
Conflict Management
Management Information knowledge
Analytical Thinking
Customer Service Management
Planning & Organizing
Project ManagementBehavioral Competencies (List the key behavioral competencies)
Inspirational Leadership
Relationship Building
Conflict Resolution
Agile Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

Response Centre Operator

Designation:	Response Centre Operator
Category:	MultiChoice South Africa
Level:
Closing date:	15 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Purpose of the Position

Response Centre Operators are responsible for ensuring that Namola’s commitment to users – #GetHelpFast – is achieved. Operators are the first point of contact for individuals in emergency situations. When a user requests help, it is the responsibility of the Response Centre Operator to call them back, calmly and professionally evaluate their situation, coordinate emergency response services, and offer the first line of support until help arrives and the immediate danger has past.

Key Performance Objectives

Customer Relations

Effortless Customer Experience Delivery

Ensure achievement of customer service objectives.
Own and resolve customer issues as comprehensively as possible on first contact.
Be a brand ambassador of Namola and create a positive image to the customer and manage impact to brand.
Ensure that issues that cannot be resolved at 1^st contact or compromised services are escalated in line with the escalation processes.
Adhere to the set Namola processes and business procedures.
Read and adopt all changes related to new and existing products, system and process to deliver seamless customer experience on every contact.
Use relevant tools to support customers on product, system and process knowledge.
Ensure the consistent delivery of all contracted KPIs.
Meet service quality standards as outlined

Service Delievery
Serve as the initial point of contact for individuals in emergency situations, ensuring the delivery of fast and efficient assistance
Respond promptly to user requests for help by calling them back in a calm and professional manner.
Evaluate users’ situations with composure and professionalism, gathering necessary information to assess the level of emergency.
Coordinate and liaise with appropriate emergency response services to ensure timely assistance is provided.
Offer first-line support to users until help arrives and the immediate danger is resolved.
Maintain a high level of commitment to Namola’s mission of promoting social justice and making a positive difference in communities

CollaborationTeamwork
Work within a team to deliver on performance objectives.
Support peers and provide expertise to help in sustaining high levels of performance.
Share relevant product, system and process information with peers as and when required.
Foster healthy, productive working relationships with peers.

Training and Development
Ensure that skill and knowledge gaps are closed by participating in online learning.
Ensure that training on new products, services and processes is completed.
Attend relevant training from time to time to develop customer service skills.
Work on objectives of own Personal Development Plan as agreed with Team Leader.
Participate in self-learning to support all technical requirements of Namola products.
Participate in self-learning to improve customer conversations around Namola offerings.
Participate in self-learning to uplift customer service.
Take regular knowledge assessments and work with Team Leader to address gaps.
Take ownership of self-development and career progression, supported by Team Leader.

Performance
Meet set performance standards and KPIs.
Take ownership of own performance and partner with Team Leader to close gaps.
Take responsibility to highlight obstacles to Team Leader that impedes own performance.
Ensure that service levels are met by adhering to planned schedules and shifts

Qualifications
A Matric Certificate or NQF 4 Equivalent

Experience
A minimum of 1-2 years Customer service experience
Able to work a scheduled 12-hour day and night shifts

Technical Competencies
Verbal communication (Multi-lingual)
Telephone etiquette
Product knowledge
Policies and procedures
Customer service oriented
Tech-savvy with comprehensive computer literacy skills, including proficiency in relevant software applications and the ability to learn new systems quicklyBehavioral Competencies
Problem Solving
Results Orientation
Attention to Detail
Time Management
Planning & Organizing
Resilience
Ideas Generating
Sense of urgency
Exhibit a strong interest in safety, security, and crime prevention, staying informed about relevant trends and developments in these areas.
Dedication

Executive Personal Assistant

Designation:	Executive Personal Assistant
Category:	MultiChoice South Africa
Level:
Closing date:	10 May 2024
Position Type:	Permanent
Location:	MultiChoice City

Purpose of the Position:

To provide high-level administrative support to the Executive by conducting research, preparing statistical reports, handling information requests, and performing administrative duties such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings

Key Performance Objectives

Operational Delivery

Manage and maintain executives’ schedules
Make travel arrangements for executives as and when required
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
Answer phone calls and direct calls to appropriate parties or take messages
Prepare responses to correspondence containing routine inquiries
Open, sort, and distribute incoming correspondence, including faxes and email
Receive visitors and determine whether they should be given access to specific team members
Prepare agendas and meeting arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
File and retrieve corporate documents, records, and reports
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
Provide administrative support to the department as and when required
Attend meetings to record minutes
Ensure payroll information is processed timeously
Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors
Compile, transcribe, and distribute minutes of meetings
Service meetings, including preparation of meeting papers, boardrooms obtaining and preparing briefing materials and presentations, and taking minutes when requested/where necessary
Ensure division’s organograms are up to date at all times

Research and Reporting

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation slides
Working with Senior Specialist, Campaigns to ensure timeous delivery of campaign elements
Working withSenior Specialist, Campaigns to ensure timeous launching of campaigns/ projects by paid media specialists
Work with Senior Manager, performance marketing and rest of team to develop weekly priorities and ensure that all deliverables are completed by end of the week

Compliance
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures
Interpret administrative and operating policies and procedures for employees
Set up and oversee administrative policies and procedures for offices or organizations
Ensure appropriate systems and processes are developed and maintained to support effective and efficient day to day running of the office

Qualifications
Essential: Grade 12
Preferred: Diploma

Experience
A minimum of 2-3 years’ Secretarial Office Administrative experience or Equivalent

Technical Competencies
Research
Copywriting
Data Analysis
ReportingBehavioural Competencies
Relationship Building
Problem Solving
Results Orientation
Attention to Detail
Time Management
Planning & Organising
Resilience
Ideas Generating

Click here to apply

All the best with your applications.

Multichoice Vacancies

Specialist Learning Design

Senior Specialist Customer Value Management Reward

Senior Product Manager Namola

Senior Manager Customer Care

Response Centre Operator

Executive Personal Assistant

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