TFG | Contact Centre Agent: Credit Validations

Position Description:

Credit Validation Agent

An exciting and challenging position exists within Financial Services TFG for a service driven individual to conduct compliance checks; and validate procedural adherence to the New Accounts applications process and confirmation of proof of income.

Your responsibilities will include:

• Conduct thorough validation checks on Proof of Income Documents
• Bank Statements
• Payslips
• Salary Verification Forms Read More
• Financial Statements
• Assessing documents authenticity
• Verifying affordability calculation
• Ensuring adherence to internal compliance and National Credit Regulator (NCR) requirements
• Completing all necessary processes as per Standard Operating Procedures
• Achieving productivity tartgets

The ideal candidate will need:

• Matric
• At least a minim 6 months Contact Centre experience within New Accounts Department
• Relevant Legislation knowledge (NCA, POPI, CPA, DCA etc)
• High attention to detail
• Good communication skills
• Highly quality focused
• Ability to work in a stressful environment Able to work flexible hours
• Able to perform well in a back office admin target driven environment

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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