CCTV Technician
Job Purpose
Responsible to maintain electronic Surveillance and Security Systems in accordance with company standards and gaming regulations. Read More
Education
- Technical Certificate / Diploma – N4 / T2 minimum
Experience
- 2 Years in a CCTV / IT environment preferred.
- Meet the requirements for a key gaming licence
- PSIRA C registration
- No previous criminal record (not including traffic related offences)
- Ability to work shifts that meet operational requirements
- Ability to work at heights and in confined spaces
- Ability to utilise specialised tools and machinery e.g. cherry picker
Skills and Knowledge
Core and Personal Behavioural competencies:
- Problem Solving
- Collecting Information (listening; asking questions)
- Analytical skills
- Checking
- Attention to detail.
- Following Instructions
Technical / Proficiency competencies:
- English verbal communication skills
- Surveillance Systems & equipment installations
- Surveillance Systems & equipment evaluations and repair
- Compliance procedures and regulations
- Basic procurement processes
- Basic computer skills
- Stock control procedures
Key Performance Areas
Surveillance System Installation & Maintenance
- Installs surveillance system and equipment layouts
- Maintains CCTV equipment
- Identifies, troubleshoots and rectifies causes of faults
- Installs and tests CCTV components
- Plans and implements CCTV related installations/ moves for other gaming departments
- Liaises with legislative authorities and ensures sign off as required (Application process)
Inventory Control
- Plan and order stock
- Receive stock
- Store and secure stock
- Tidy stock room
- Document stock movement and capture into the system
- Implement a standardised process for receipt handling, storage, dispatch and disposal of surveillance system components / inventory.
- Identify potential and alternative suppliers of equipment to create alternative cost saving solutions; and escalate relevant solutions to management.
- Maintain communication channels with suppliers to ensure they are aware of SI standards and procedures
- Purchase and maintain par stock levels as per business requirements and as per budget (stock on hand and obsolete stock).
- Maintain stores environment in a neat and orderly manner
- Capture and ensure data Is updated in the system
- Conduct stock control and audits on a monthly basis according to standards and procedures.
- Identify and escalate any anomalies or variances to management
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
F&B Supervisor : Banq – TS
Job Purpose
Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards
Education
- Grade 12 / Matric
- 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level
Experience
3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations
Skills and Knowledge
| Core behavioural competencies | Technical / proficiency competencies |
| Collecting InformationTeam Co-operationVerbally InformingSupervisingDealing with CustomersAppraising & developingProblem-Solving | Food & Beverage CostingFood & Beverage Product KnowledgeSet-up requirementsFunction sheets (if relevant)OE use & storageTeam PlanningStock controlProficient MS Office skillsMicros / Opera is preferred |
Key Performance Areas
Key Performance Areas
People Supervision
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
- Manage the control of stock and operating equipment as per SOP for the outlet
- Cash-ups at the end of the shift
Food and Beverage Product Offering
- Monitor service offering / products and pricing within F&B
- Make recommendations of improvements to the product and service offering
- Co-ordinate the implementation of the food and beverage promotional calendar for outlets
- Monitor customer service standards and identify any areas of concern
- Conduct maintenance walkabouts for front of house and back of house areas
- Monitor health, safety, hygiene and environmental elements in the area
- Monitor the use and storage of operating equipment
- Monitor stock control and operating equipment control processes
- Investigate variances / discrepancies and take necessary action to correct
Conference Product
- Liaises with clients
- Attends pre-conference meetings
- Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
- Conduct QA to ensure set-up is in line with client requirements
- Is present at functions to ensure execution is in line with client requirements
- Manages staff appearance and floor appearance/ functioning of equipment and systems
- Control and management of stock and operating equipment as per SOP
- Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved
- Monitors and reports on functions
- Provide input into the post-mortem on events and makes recommendations for improvements
- Provides ideas and solutions that are innovative and in line with industry trends
People Supervision
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Supervise employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
- Onboarding of new staff members
Financial Control
- Authorise spend in line with budget
- Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
- Report on any variances for the outlet
Key Activities
- Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
- Handle and resolve any guest special requests, queries or complaints
- Shift hand over ensures that staff can provide customers with relevant service
- Understand, record and implement special requirements for return guests and VIPs
Job Complexity
Planning
- Planning is generally on a daily to weekly basis within regular activity cycles.
- Work within set policy, procedures, system parameters and internal controls
- Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently and is orientated towards solving customer queries.
Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints.
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
- Considers all the facts, options, and possible outcomes prior to making decisions.
- Works independently and is orientated towards solving customer queries.
Gaming Technician
Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Education
- N5 National Electronic Certificate (light current) with relevant experience or
- S2 or National Electronic Diploma (light current) or Equivalent qualification
Certifications/Accreditation/Registration/Licenses
- Meet all requirements for a gaming license and FICA.
Experience
- 2-4 Years experience in a customer facing role.
- Experience in the gaming industry is preferred.
- Ability to work shifts that meet operational requirements.
- Physically able to work and stand for long periods of time.
- Physically able to move machines.
Skills and Knowledge
- Analytical Skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking (attention to detail)
- Following Instructions
- Emotional resilience
- Presentable
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient computer skills
Key Performance Areas
Gaming Product
- Refer to the work output task register for detailed tasks.
- Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
- Record and prioritise all job cards.
- Move and place EGMs.
- Configure gaming equipment.
- Knowledge sharing on gaming products.
- Writing technical manuals as per operational requirements.
Gaming Technical Standards
- Clean-up move location.
- Keep workshop tidy and safe.
- Clean, store and secure equipment.
Customer Service
- Investigate and resolve customer disputes.
- Provides accurate guest information including promotional information.
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
- Guest Interaction and Service.
- Contact suppliers for technical support where relevant.
Audits and Investigations
- Auditing and investigating (Refer to the work output task register)
- Jackpot exceptions.
- Count variances.
- Machine performance checks.
- Other auditing as per operational requirements.
- Reports variances and make recommendations.
- Communicate and follow-up to ensure all corrective actions are implemented.
Reporting and Administration
- Analytical Reports: (Including but not limited to)
- Shift reports.
- Month end Feedback reports.
- Note acceptor reports.
- Card acceptance reports.
- Power Supply voltage reports.
- Suspicious meter movement reports.
- Card updates failures.
- Network stats checks.
- Captures relevant data.
- Ensures RGP information is displayed.
Planning
- Planning is generally on a daily to weekly basis within regular activity cycles.
- Work within set policy, procedures, system parameters and internal controls.
- Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
- Interprets customer requirements in terms of services available and the applicable constraints.
- Takes initiative in making decisions which are made within limits of authority.
- Considers all the facts, options, and possible outcomes prior to making decisions.
- Works independently and is orientated towards solving customer queries.
Problem Solving
- Takes ownership of customer requests and requirements.
- Always follows laid-down policies and procedures.
- Operates within rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and applicable constraints.
- Refers problems falling outside parameters to the team leader/manager for resolution.
Equity
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.
Right of first refusal will be given to candidates from the MCPA and the licensed Zone 5 area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Gaming Technician X1
Job Purpose
- Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations
Education
- N5 National Electronic Certificate (light current) with relevant experience or
- S2 or National Electronic Diploma (light current) or
- Equivalent qualification
Experience
- 1 year experience as a technician will be an advantage
- Experience in the gaming industry is preferred
Skills and Knowledge
- Analytical skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Emotional resilience
- Presentable
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient computer skills
Key Performance Areas
Maintained Gaming Product
- Refer to the work output task register for detailed tasks
- Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
- Record and prioritise all job cards
- Move and place EGMs
- Configure gaming equipment
- Knowledge sharing on gaming products
- Writing technical manuals as per operational requirements
Gaming Technical Standards
- Clean-up move location
- Keep workshop tidy and safe
- Clean, store and secure equipment
Customer Service
- Investigate and resolve customer disputes
- Provides accurate guest information including promotional information
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
- Guest Interaction and Service
- Contact suppliers for technical support where relevant
Audits and Investigations
- Auditing and investigating Jackpot exceptions, Count variances, machine performance checks, other auditing as per operational requirements
- Reports variances and make recommendations
- Communicate and follow-up to ensure all corrective actions are implemented
Report and Administration
- Ensures RGP information is displayed
- Captures relevant data
- Analytical reports including shift reports, month end feedback reports, note acceptor reports, card acceptance reports, power supply voltage reports, suspicious meter movement reports, card update failures, network stats checks
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Graduate : Finance
Job Purpose
The graduate program aims to develop finance professionals with a comprehensive understanding of business support while fostering critical thinking and problem-solving skills. They will be introduced to Sun International’s financial policies, procedures, and tools. Graduates are to job shadow key financial personnel in the team. They will be given hands-on experience with financial revenue, transactions, payroll and reporting tasks. This program is designed to provide a balance of structured learning and on-the-job experience, ensuring that graduates are ready to tackle the challenges of a career in finance and accounting within Sun International.
Education
- Matric
- Diploma in Accounting or similar
Skills and Knowledge
- Analytical skills
- Problem-solving
- Written and verbal communication skills
- Proficient computer literacy
Key Performance Areas
- Completion and high performance in each task given
- Mastery of key financial concepts and tasks
- Quality of contributions to team projects
- Feedback from supervisors and peers
- Impact and feasibility of any projects to finance
Equity
- Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
IT Service Desk Technician
Job Purpose
Responsible for timely and effective response to IT user queries and problems through the receipt and logging of problems; co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems; and basic telephonic coaching to users on these systems when required.
Education
- Grade 12
- 1-Year Certification in IT or equivalent NQF Level 5 in IT
- MCSE, ITIL Foundation Certification is an advantage.
Experience
- Minimum of 2-year relevant IT industry experience in service desk response
- Experience with the BMC Remedy system
- Experience with Microsoft Active Directory an advantage
- Experience with hospitality and gaming systems an advantage
Skills and Knowledge
- Problem solving
- Assessing and evaluating information
- Initiative
- Decision-making skills
- Customer service
- Technical acumen
- Risk Management skills
- Listening skills
- Telephone skills
Know how:
- Requires specialised knowledge of techniques, equipment and processes relating to IT practices, equipment, applications
- Short term planning within a 3-months timeframe involves conducting.
- Perform the organisation, planning and prioritisation of tasks for self to ensure that work gets done efficiently and within budget constraints.
- Interact with clients and other functions and teams with regards resolving technical issues.
Problem Solving
- Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards, and precedents.
- Interprets client issues and resolve directly or escalates to manager as required.
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
- Considers all the facts, options, and possible outcomes prior to making decisions.
- Works independently and is orientated towards solving customer queries.
Accountability
- Takes ownership of customer requests and requirements.
- Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
- Provides information and handovers with regards progress, results and service offered on the shift
- Interprets customer requirements in terms of services available and facilitates operational processes.
- Refers problems falling outside parameters to the manager for resolution.
Key Performance Areas
Deliverable 1
Incident Management & Service
Desk Allocations
- Respond telephonically to user issues
- Identify user information
- Log incidents / calls
- Complete checklists
- Conduct telephonic diagnostics to facilitate prompt resolution where possible
- Pick up new incidents and correctly assign to relevant engineers
- Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
- Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents
Deliverable 2
User Engagement
- Answer calls received by the service desk promptly and treat all clients with respect
- Analyses severity of the issue i.e. high, medium, low
- Elicit caller information for mandatory fields
- Capture information accurately and efficiently into the system
- Interacts with the client and provides service to resolve their individual queries
- Identifies and resolves potential service issues first time round
- Complaints, disputes and suggestions are actioned / escalated as per SOP
- Service delivered as per SOP
Equity
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.
Right of first refusal will be given to candidates from the MCPA and the licensed Zone 5 area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Porter: Lefika
Gaming Technician
Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.
Education
- N5 National Electronic Certificate (light current) with relevant experience or
- S2 or National Electronic Diploma (light current) or
- Equivalent qualification
Experience
- 2 years’ experience as a technician will be an advantage.
- Experience in the gaming industry is preferred.
Skills and Knowledge
- Ability to work shifts that meet operational requirements.
- Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy.
- Full visual acuity (ability to discern colours)
- Manual Dexterity – ability to handle and work with tools applicable to the job.
- Ability to work without supervision.
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
Key Performance Areas
- Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
- Record and prioritise all job cards.
- Move and place EGMs.
- Configure gaming equipment.
- Knowledge sharing on gaming products
- Writing technical manuals as per operational requirements
- Clean-up move location.
- Keep workshop tidy and safe.
- Clean, store and secure equipment
- Investigate and resolve customer disputes.
- Provides accurate guest information including promotional information.
- Guest Interaction and Service
- Contact suppliers for technical support where relevant.
- Auditing and investigating Jackpot exceptions.
- Count variances.
- Machine performance checks
- Other auditing as per operational requirements
- Reports variances and make recommendations.
- Ensures all corrective actions are implemented.
- Analytical Reports: (Including but not limited to)
- Shift reports.
- Month end Feedback reports
- Note acceptor reports.
- Card acceptance reports
- Power Supply voltage reports
- Suspicious meter movement reports
- Card update failures
- Network stats checks.
- Captures relevant data.
- Ensures RGP information is displayed.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Learning & Change Specialist
Job Purpose
Main Purpose of the Job
The Learning & Change Specialist will be responsible to facilitate the needs analysis, planning and delivery of learning content for specific business unit(s) with the aim of assessing and evaluating business needs and development gaps and advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets and Company standards and Sun’s Learning and Change framework.
Education
Relevant 3-year diploma or Higher Certificate in Occupationally – directed Education, Training and Development
Experience
Minimum 3 years’ experience as a Learning & Development facilitator including experience in learning design.
Skills and Knowledge
Scope and limits of the job
Facilitates processes to analyze learning needs and provide the delivery and measurement of learning content for large and / or multiple smaller business units across the Group
Accountable to control expenses against a predefined budget (relative to BBBEE targets and skills development budget)
Work conditions and special requirements
Work on-site hours in line with operational requirements
Domestic travel may be required
Key Performance Areas
Duties and responsibilities
Performance Consulting
- Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business
- Partner with business unit HR and Group Learning and Change Consultants to facilitate learning needs analyses processes and results, relative to strategic and performance objectives.
- Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses, and reporting
- Troubleshoot queries and resolve challenges being experienced, around development needs learning interventions and learning programmes within the operations
- Conducts analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business strategy and goals
- Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose, and identify the root cause of the issue.
- Make recommendations on learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture.
- Construct relevant learning solutions and provide advice to facilitate the implementation of learning solutions and interventions to address challenges and close identified gaps
- Collaborate with Group Learning and Change to source relevant courses or programmes to close gaps.
- Assess the transfer of knowledge and skills and facilitate interventions to integrate learning back into the business operations
- Be a change agent and communicate on change plans for business units.
Nominations Management & Course Administration
- Support management in eliciting and tracking nominations for learning and leadership development programmes for the business unit(s), highlighting any challenges, lack of nominations and non-attendance to management for resolution
- Administer, record, and track the implementation of learnerships, leadership development and bursary interventions for the business unit(s) within the learning management system.
- Track the completion and submission of portfolios of evidence by learners
- Implement a tracking system for monitoring bursary applications and study assistance loans, and results for the business unit(s)
- Track attendance of learning programmes in the system
- Compile an electronic filing system and ensure all files are up-to-date and accessible for auditing and reporting purposes
Learning Programme Administration
- Co-ordinate and communicate on the logistics of learning events
- Co-ordinate the creation of learning events in the learning management system
- Update the learning management system with relevant learning course and programme information (including timing, dates, logistics, attendance, facilitators, etc.) in line with learning needs analyses
- Update the costs related to learning and skills development programmes in the learning management system
- Assist with facilitation of learning programmes and interventions where necessary
- Obtain learner feedback on the effectiveness of learning programmes, and track results on learner satisfaction
- Collaborate with departmental management to facilitate and measure the effectiveness of the onboarding process of new starters to the business unit
- Capture and update all learning related attendance into the learning management system, including onboarding and on-the-job coaching information and data
Learning & Change Reporting & Analytics
- Audit data of learning programmes in the system to ensure data remains clean and complete
- Consult with stakeholders (including EE/SD committee and union) in the compiling of mandatory skills development plans and reports
- Prepare data and draft mandatory skills development plans and reports, ensuring any missing data is inputted
- Prepare audit files and supporting documentation (invoices, attendance registers, EMP payroll reports; bursary applications and results; learnership contracts, schedules, and programme outlines) and co-ordinate logistics for BBBEE skills development audits.
- Measure and report on the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved.
- In cases of underperformance and non-delivery, document and provide recommendations and feedback to Group Learning & Development for further action
- Monitor and track the compilation of skills spend and documentation for BBBEE reporting for allocated business units
- Report on skills development spend and statistics relative to BBBEE targets for allocated business units, making recommendations where gaps exist
Stakeholder Engagement
- Acts as coach and trusted business advisor to influence HR and operational teams, in the areas of Learning and Change Policy, skills development legislation, BBBEE skills development regulations and the implications of decisions from a Learning perspective.
- Manages relationship with learning providers through regular engagements around programme logistics, learning needs, and session feedback.
- Initiates and sustains continuous dialogue with the Operational teams on skills development issues, and partners in exploring learning options for resolving the issues.
- Builds trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for HR and operating teams
- Assists in the facilitation of learning programmes and onboarding when required
- Works with learners to assist them in achieving their learning needs and close development gaps
- Collaborates with Group Learning & Change around feedback on learning needs analyses, content and design feedback, and measurement and transfer of learning.
- Attend various industry conferences in order to stay informed of best practices and industry trends.
- Provides feedback and innovation to Group Learning and Change around progress, challenges, and any areas of concern from a learning, skills gap and opportunity perspective.
Core & Personal behavioural competencies
- Conceptualizing
- Planning
- Decision-making
- Evaluating & Developing competence
- Influencing
- Results orientation
- Developing relationships
- Innovation & continuous Improvement
- Service orientation
- Analytical thinking & Conceptual ability
- Managing risk
- Motivating others
- Coaching
Technical / proficiency competencies
- Interviewing Skills
- Skills Development legislation, BBBEE regulations on SD
- Learning needs analyses
- Learning & Change methodologies in development, design
- Facilitation skills
- Change Management
- Business Acumen
- Project Management
- Proficiency in MS Office; Peoplesoft
- Financial Acumen and numerical skills
- Communication skills (Verbal and Written)
- Personal Credibility & integrity
- Skills Development Reporting writing
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Surveillance Auditor
Job Purpose
Responsible to investigate and conduct gaming and non-gaming audits to evaluate and identify risks and ensure compliance with ICS and legislative requirements, in accordance with company standards and gaming regulations.
Education
- Grade 12 or equivalent national qualification in Gaming operations
Experience
- At least 1 year experience as a monitoring officer in surveillance preferably obtained in a gaming industry
- Meet the requirements of a gaming licence and FICA
- PSIRA C registration
- Languages: Read / Written / Speak / Translate
- English / Knowledge of relevant business language (an advantage)
- Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Full visual aculty (including ability to discern colours)
- No criminal record
- Job ComplexityPlanning
- Planning is generally on a daily to weekly basis within regular activity cycles.
- Work within set policy, procedures, system parameters and internal controls
- Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
- Decision making
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries.
- Problem solving
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times.
- Operates within rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and applicable constraints.
- Refers problems falling outside parameters to the team leader/manager for resolution.
Skills and Knowledge
| Core & Personal Behavioural Competencies | Technical / proficiency competencies |
| Problem Solving | English verbal communication skills |
| Collecting information (listening; asking questions) | Investigations |
| Handling Conflict | Surveillance auditing methodologies and reporting |
| Checking | Use surveillance equipment |
| Attention to detail | Compliance procedures and regulations |
| Following instructions | Basic responsible gambling principles |
| Emotional resilience | Basic Computer skills |
| Honesty in the handling of cash | Ability to concentrate for prolonged periods of time |
Key Performance Areas
Key Performance Areas
Surveillance Audits
- Conduct audits on gaming footage
- Completed relevant documentation and compiles details on results of analyses
- Communicates results with relevant management
- Follows up to ensure action taken on audits by stakeholders
- Reports the business exposure to risk
Audit Investigations
- Conducts investigations into identified anomalies and discrepancies identified during monitoring of video footage
- Liaising with gaming operations regarding investigative requirements
- Online submission and reporting of STRs to FIC
- Liaise with police and prosecuting authorities
- Maintain, update and evaluate the intelligence data base
- Maintain and update banned / excluded persons data base
- Provide input and assist with special investigations as requested by regulatory bodies, police, etc.
Reporting & Administration
- Report all incidents and significant events to the relevant Stakeholders.
- Prioritise reports according to the severity of the incident.
- Capture relevant data on the EOB
- Compiles comprehensive reports where required
Stakeholder Engagement
- Liaise and supports HR / ER with preparing the charges and documentation for cases for criminal and dishonesty/ misconduct cases as required
- Advises and assists management and HR on cases
- Interact and provide relevant support to external stakeholders such as regulatory bodies, police, etc. as required
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from the licensed area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Banqueting Co-Ordinator
Job Purpose
Responsible to be the point of contact for the business unit’s conferencing business and to plan and coordinate multiple aspects of the Unit’s banqueting operations, including liaising with conferencing clients with regards their banqueting / event requirements; coordinating pre-conference meetings / billing instructions with clients; co-ordinating and communicating function plans and providing administrative support to the department
Education
- Grade 12
- Hotel School Diploma
Experience
- 2 years’ experience in banqueting or events co-ordination
Skills and Knowledge
| Core Behavioural Competencies | Technical / Proficiency Competencies |
| Problem Solving | English written & verbal communication skills |
| Selling Skills | Numerical skills (calculations) |
| Planning | Food & Beverage Product Knowledge |
| Clerical / Admin | Banqueting set-ups and product knowledge |
| Collecting information (listening; asking questions) | Menu knowledge |
| Team co-operation | Proficient computer skills |
| Dealing with Customers | Operating equipment usage and storage |
| Following Instructions | Upselling skills |
| Attention to detail | |
| Emotional resilience | |
| Presentable |
Key Performance Areas
Working Conditions and special requirements
- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
- Physically able to move operating equipment
- Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Job Scope and Responsibilities
Bookings
- Accept requests for bookings from banqueting sales and Groups and Events and cross check detail against client requirements:
· Group size
· Venue Size
· Entertainment
· Catering
· Welcome drinks
· Billing
- Document booking and confirm with sales / client.
- Update system with bookings, special requirements and any amendments
- Communicate amendments to relevant stakeholders
Pre-Function Co-ordination
- Send out pre-con meeting notifications in advance (within reasonable time period to accommodate delegates) with relevant F&B stakeholders (relevant team / kitchen).
- Complete and distribute function sheets timeously
- Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
- Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
- Arrange catering in line with RSVP’s and dietary requirements of the attendees.
Function Co-ordination
- Co-ordinate set-up of venues with banqueting team
- Co-ordinate the set-up of additional equipment, décor requirements and / or entertainment requirements via external providers (if required)
- Communicate function sheets to banqueting department and other relevant stakeholders
- Liaise with sales on any challenges being experienced for resolution with the client
- Attend pre-con meetings if required
- Follow-up on special requests and preparations for events
- Compile and distribute billing instructions on event to relevant banqueting department
- Cross-check expenses against billing instruction
Office Management
- Develop a filing system that enables others in the department to be able to access
- required documents including records of staff schedules, function sheets, etc.
- · Make sure that all relevant documents and copies of events / invoices can be
- sourced effortlessly electronically and /or manually.
- · Keep files, records and reports for the department
- · Troubleshoot and resolve issues with assigned clients.
- · Coordinate the flow of paper and electronic documents to the appropriate parties
- · Management of the fee invoice and payment paperwork trail.
- · Complete banqueting close-out reports
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Stakeholder Engagement
- Is the point of contact for all banqueting agencies, suppliers, distributors
- Maintains regular communication with sales and banqueting teams in the business unit
- Attend meetings as required
- Departments / staff are informed of information required to meet their needs and contributes to operational effectiveness
- Department’s objectives, standards and operating procedures are communicated to internal and external service providers as per SLA
Job Complexity
Know How
- Knowledge required involves the practical application of work procedures and processes
- Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
- Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries.
Accountability
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and facilitates operational processes.
- Refers problems falling outside parameters to the team leader/manager for resolution
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from the licensed area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Contact Centre Agent
Job Purpose
To provide exceptional telephonic services to the Sun International customer by answering and directing calls received in the Contact Centre to the correct destination, in accordance with company standards.
Education
- Grade 12 with maths numeracy
Experience
- Minimum of 2 years’ experience working with the public in a Contact Centre / Switchboard or Hotel Reception
environment
Skills and Knowledge
- Communication Process
- Listening Skills
- Telephone Skills
- Sun International Product Offering
Key Performance Areas
Guest Service
- Answer calls received by the centre in a professional, friendly and contours manner (correct volume, tone, pace and pitch of voice)
- Direct client to the correct destination (department/ person) through correct screening / questioning techniques.
- Provide accurate information (including promotion information, functions, facilities, etc to guest
- Answer question queries accurately
- Interacts with the guest and provides service to resolve their individual queries.
- Deliver prompt service upon first contact.
- Identifies and resolves potential service issues first time round.
- Downtime on communication services is corrected
Departmental Housekeeping (including Health & safety)
- Maintain desk and surrounding area in a neat and tidy manner
- Be aware and understand Evacuation and Emergency procedures and drills
Equity
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.
Right of first refusal will be given to candidates from the licensed area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Operations Manager
Job Purpose
The Operations Manager: SVC will be responsible to lead the planning and delivery of the SVC member experience at important touchpoints in the customer’s journey from arrival including the entertainment and guest relations experience, the retail experience; food and beverage and recreational offerings throughout the members’ stay on the resort, in line with standards, budgets and legislative requirements with the ultimate objectives of retaining members, increasing customer satisfaction levels and managing any areas of risk, in line with legislation and regulations.
This will include:
- managing and integrating on-site SVC guest relations and entertainment activities
- maintaining physical standards as per the SLA with SVC Association
- maximising member satisfaction and on-site communication, as per SLA above
and project managing any special projects to enhance the customer experience at the SVC facility viz. renovations, refurbs, etc
Education
- 3 Year Degree or Diploma from a recognised hotel or business school (or similar NQF rating)
Experience
- 8-10 years’ experience in the hospitality industry including 4 years management experience
- Experience in an RCI / timeshare environment is an advantage
- Thorough understanding of business legislation (SHE / LRA/ risk management)
Skills and Knowledge
- Decision-making
- Evaluating / Developing
- Integrating (Connecting, Collaborating, Influencing)
- Controlling & directing resources
- Managing Customer Relationships
- Managing results and risk
- People management
- Innovation & continuous Improvement
- Knowledge of the timeshare & vacation ownership industry
- Labour & risk legislation
- Entertainment trends
- Operational management
- Project management
- Marketing
- Financial & Business acumen
- Proficiency in MS Office / Opera / TSW
- Coaching
Key Performance Areas
- In collaboration with the GM:SVC, develop a customer value proposition, plan and standards for the SVC onsite operations
- Provide input into present and future products by determining and evaluating current and future consumer recreational trends and promotions for the operation
- Develop plans around the member entertainment and guest relations experience at important touchpoints in the member’s journey from arrival and across the guest’s stay on the resort
- Collaborate with SVC marketing and on-resort marketing to design initiatives including annual calendars, promotions and activations to drive excitement and vibe to enhance membership stays
- Communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the member’s on-site SVC experience
- Oversee the planning and delivery of promotions and initiatives to enhance the customer experience
- Be available “on the floor” and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers visiting the Sun Vacation Club, dealing with any escalated complaints or queries
- Understand customer preferences and ensure that any special requests are actioned and delivered to create exceptional memories
- Compile plans and project manage the execution of any new projects and offerings within SVC, including planning for special projects such as refurbishments, renovations, etc. taking into account how this may affect visiting members
- Oversee daily operations to ensure delightful customer interactions, efficiency and achievement of expectations
- Conduct regular walkabouts of the SVC operations highlighting areas of concern with service provider management to find a solution for improved excellence in product and service standards
- Monitor various departments across the SVC customer value chain to ensure a positive guest experience, providing necessary support as required including experiences offered by F&B providers, entertainment, housekeeping, maintenance etc.
- Monitor market trends to understand consumer expectations and brand relevance including product, pricing, retail and service provider offerings available in the market
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings at SVC are innovative and fresh
- Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the SVC environment
- Manage the relationships and provide support to SVC providers throughout the contractual agreement period to ensure that planned benefits are achieved, and sustained.
- Measure success and return on investment of products and services and identify issues and challenges
- Pay close attention to the security of assets and equipment across the SVC operation; ensuring any areas of concern are addressed immediately
- Deliver an effective and integrated operational system (processes, people, standards, management frameworks, practices and technology) to support the plans and expectations in allocated areas
- Critically evaluate and monitor the quality of products and service offerings across SVC to ensure standards are aligned with the SVC brand
- Keep up-to-date with customer feedback on relevant social media / guest feedback platforms and manage remedial action where relevant
- Oversee entertainment plans, contracts management and delivery of entertainment activities during peak times
- Act as an advisor to operational and management teams with regards timeshare standards; procedures and product enhancement
- In collaboration with operational teams, lead and programme manage the delivery of special projects ensuring the correct planning and monitoring of standards in line with budgets and standards, and buy-in and management of relevant stakeholders
- Manage and authorise expenses in line with pre-determined budgets
- Be available to deputise for the General Manager SVC in his / her absence
- Develop, coach and retain the SVC’s high-performing operating teams, ensuring any skills gaps are addressed through OJT coaching and training
- Inspirational leadership to enhance employee engagement and motivation of teams by growing and leading the Sun Way culture and initiatives
- Maintain regular communication with key stakeholders and members; as well as maintaining a strong relationship with RCI and other club associations
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.