To apply, click on the link at the end of the posts and all the best with your applications.
- Assistant Care Giver
- Assistant Editor – Football
- Corporate Communications Specialist
- Data Automations Engineer
- Data Scientist
- Marketing Automation Specialist sports
Assistant Care Giver
| Category: | Group Human Resources |
| Level: | |
| Closing date: | 01 May 2024 |
| Position Type: | Fixed Term Contract |
| Location: | MultiChoice City |
Key Customers
- Children/learners
- Parents
- MultiChoice Group
- HC Division
Purpose of the Position:
- Assist with managing and tracking every child’s development plan and daily routine
- Assist with consistent record keeping and the development of new material
- Develop and maintain relationships with parents and relay relevant information and communications
- Assist with the management of health and safety measures within the environment; identify and create awareness of safety and health hazards
- Assist with planning and execution of quarterly events in line with customer and budget requirements
Key Performance Objectives
Quality of learning and child development.
- Assist in managing daily routines and child attendance, including daily preparation of the Montessori Environment; indoors and outdoors
- Assist with record keeping and Bird’s Eye View of Montessori presentations are updated weekly and making one relevant material per term
- Plan weekly and execute art and gross motor activities daily, according to child’s milestones
- Assist in monthly observation and referring to Directress and HOD
Assist with Parent relationships
- Building parent relationships through communication and feedback on daily basis (verbal)
- Ensure that all negative feedback is discussed with the lead Directress and HOD before giving the feedback to the parent.
- Communicate parent concerns with HOD and lead Directress
Health & Safety
- Identify health and safety hazards in the work area both indoor and outdoor through weekly risk assessments and daily checks.
- Manage health and safety hazards in the learning environment through taking the appropriate action to correct the situation.
- Management of incident and accident procedures and the escalation process
- Awareness, knowledge, recording and liaising with the pediatric nurse regarding allergies and illnesses.
- Active and vigilant playground duty at all times
Administration
- Keep abreast of policies and procedures and review their relevance.
Projects
- Considering the customers (children, parents and team) needs when planning the school and class project with consideration of the allocated budget.
- Participate in the overall school project plan as well as departmental projects
- Briefing with the HODs & Project team on a continuous basis
leading up to the project completion
- Innovation and implementation of new ideas relating to the school
- Communicating information to all involved parties in a timeous manner to ensure the project success
- Organize a post-mortem after the completion of the project and
report to HOD or principal
Qualifications: Essential
- Matric
- First Aid Certificate Level 1 is an advantage
- Min of 1-year childcare experience
Experience
- Qualification and practical completion of hours to be certified directress
Technical Competencies
- Health and Safety
- Experience in handling 0-6-year age group
- Nutritional knowledge
- Administration knowledge
- PC knowledge
- Policies and procedures
Behavioral Competencies (List the key behavioral competencies)
- Problem Solving
- Results Orientation
- Attention to Detail
- Time Management
- Planning & Organizing
- Resilience
- Ideas Generating
- Relationship Building
- Persuading & Influencing
Assistant Editor – Football
| Category: | SuperSport |
| Level: | |
| Closing date: | 03 May 2024 |
| Position Type: | Permanent |
| Location: | MultiChoice City |
Key Customers
Internal: SuperSport, DStv, MultiChoice Group
External: Sporting bodies, users on an online platform, subscribers and non-subscribers
Purpose of the Position
To ensure the football product across Supersport.com’s digital platforms are operating at, and delivering, the highest standard by assisting the football editor, while also taking the lead where necessary.
Key Performance Objectives
Operational Delivery
- Assist with planning strategy for tournament or season coverage and share with manager and team
- Ensure the latest relevant news is available on SuperSport.com
- Ensure information and data used across all tournaments is correct and updated timeously
- Check all platforms – website and apps – are in sync and displayed correctly
- Ensure all the latest production video highlights are available
- Come up with ideas for production shows and see through to on-air status if approved; Assist with scripting and content focus
- Work with production teams to source content from live matches, e.g., interviews with coaches
- Create a network within Africa that can be used to source content from across the continent
- Occasionally cut video clips that are not available from production and are required asap
- Use WSC to create the fastest possible access to key football video content, and target particular areas of the product, e.g., logged-in app users
- Assist in keeping content controllers and MultiChoice monitoring team informed or aware of important content to follow
- Occasionally assist with social media posting, and use your social-media profile to promote SuperSport content
- Promote content through use of notifications on both web and app; Content must be curated to appeal to the receiver
- Update spotlight features across multiple pages, with a focus on driving key content, live viewing and other VAS referrals
- Work with partner sites, e.g., PSL, to update their products where necessary
Stakeholder Management
- Provide specialised support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
- Maintain relationships and communication with SuperSport partners
Qualifications Essential
Grade 12 Diploma
Experience
- A minimum of 2–3 years’ experience in Sports coverage, of which 1-2 year are online.
- Excellent understanding of all sports covered by SuperSport
Technical Competencies
- Communication
- Stakeholder Management
- Attention to detail
- Time Management
- Editing (Content)
Behavioral Competencies
- Accountability
- Teamwork
- Delegation
- Interpersonal Support
- Perseverance
- Motivating
- Prioritization
- Analytical Thinking
Corporate Communications Specialist
| Category: | MultiChoice Africa Holdings |
| Level: | Skilled |
| Closing date: | 01 May 2024 |
| Position Type: | Permanent |
| Location: | MultiChoice City |
Purpose of the role:
To enhance the MultiChoice brand through facilitating, coordinating and executing communications approaches, plans, campaigns and engagements in partnership with corporate affairs management, business management and company marketing teams so as to deliver on company results. Further support and improve media partnerships and consumer engagement to support overall brand engagement and enhance connection through addressing key consumer issues.
Key Accountabilities:
- Developing customer communication including customer letters, FAQs and ensuring these are accurate by liaising with various internal divisions (CVM, Marketing, Care Teams, Legal, GE and Channel Teams)
- Manage content on the MTF portal including the MTF Info mailbox and social media platforms
- Research and write briefing documents
- Keep abreast of media trends and keep media lists updated
- Compile monthly and campaign media reports
- Coordinate markets and manage monthly CA workshops, agendas and key market updates – this includes supporting in-country teams with ad-hoc communication requirements i.e. press releases, proof reading, academy / business requests such film festival / awards entries etc.
- Support the Senior Communication specialist on all key ? projects and deliverables
- Research and discovery to gain insight for new projects, brainstorming ideas and concepts to ensure creative and differentiated content.
- Coordinate and consult with other relevant marketing and communications functions to align content plans and drive one brand message and collaboration within company and the broader business.
- Align the communication plan to support products, launches, events and promotions
- Collaborate with the relevant stakeholders to implement marketing initiatives, through defining the target audience, various stakeholders, and appropriate messaging
Qualifications:
- A B-Degree in Journalism, Communications or Media.
Experience:
- Minimum of 3-5 years’ experience specialising in communication
- Minimum of 3 years in a similar role or agency experience
- Excellent interpersonal and communications skills
- Must have excellent writing and editing skills
- Exceptional public speaking and presentation skill capability are an advantage
Data Automations Engineer
| Closing date: | 06 May 2024 |
| Position Type: | Permanent |
| Location: | MultiChoice City |
Purpose of the Position:
To provide data-driven insights to enhance marketing optimisation and investment decisions. Provide analytical support and guidance to the growth and marketing teams. To actively drive and implement intelligent automation throughout the data and analytics value chain.
You would fit in perfectly if you are excited to work with terabytes of data, have some history with data engineering, speak SQL and Python fluently, and are proficient with cloud technologies (Azure/AWS). If you are a meticulous perfectionist, love to create efficiencies through technology, and like to learn new stuff, don’t waste a second and apply right away!
Key Performance Objectives
Software Development
Design, develop, test, debug, deploy platform components, applications, software tools and utilities without guidance. Provide technical guidance to feature team members across functional teams
Provide guidance on system design and capacity planning
Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
Create coding style standards, policies and procedures to achieve operation
Ability to identify, analyse and resolve complex problems in a large software platform – including performance analysis and optimisation of complex systems
Ability to solve problems with new methodologies – we require quick, open-minded learners
Experience in wide range of programming languages, expert knowledge of at least one of the following: Python, R, C++, Scala
Ability to debug, optimize code, and automate routine tasks
Proficiency in algorithms and data structures
Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity
Practice sustainable incident response and blameless postmortems
Data Engineering
Develop the company’s data and analytics platforms to empower the data analysts and data scientists
Create and maintain big data pipelines, providing reliable and fault tolerant data movement between different data sources and destinations
Develop and maintain streaming data flows in Azure Event Hubs, Azure Streaming Analytics and other technologies as required (Kafka / Spark)
Provide thought leadership on the big data / advanced analytics cloud architecture and be a key person in implementing it
Design and implement the best possible Extract, Transform and Load (ETL) or Extract, Load and Transform (ELT) mechanisms for each data source and the consolidated data store.
Develop and implement the Connected Video data lake strategy in accordance with the groups data strategy.
Performance tuning, scaling, and optimisation of data infrastructure (data warehouse, azure/aws resources, big data clusters).
Automation
Develop and maintain automation/CI/CD pipelines for data resources (DevOps/DataOps)
Identify opportunities to improve business as usual processes using modern technologies and automation, e.g. setting up API`s using Python on Azure Functions to dynamically insert latest and top-performing content into emails and push messages
Automate routine and complex tasks within the Analytics teams (e.g. self-service data extracts, personalization of marketing communication, etc.)
Reporting
Provision of timely and accurate reports in accordance with business and management requirements
Report on status, risk and timelines regarding performance analytics to provide visibility and line of sight
Compile and provide complicated analysis to a non-technical audience, design reports and slide decks to communicate insights to management
Testing of data solutions (unit testing and system integration testing) and verify that it meets business, functional and technical specifications.
Stakeholder Relations
Provide specialised analytical and technical support and guidance to the marketing teams
Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
Oversee data relationship with external agencies providing CVM insights and operational support
Mentor and provide technical guidance to junior team
Provide data related knowledge sharing within the business
Qualifications
A Degree in Mathematics / Engineering / Data Science / Computer Science (essential)
Post Graduate qualification in Software Development / Mathematics / Data Science / Artificial Intelligence (preferred)
Experience
4 – 8 years in an analytical field
Excellent analytics skills, Python or R, data mining, data visualization and SQL capabilities
Software development experience
Cloud experience – Azure (Data Factory, Databricks, Serverless Functions, NoSQL DB, Event Hubs, Streaming Analytics and Azure DevOps) or AWS (advantageous)
Experience with streaming analytics and data pipelines (advantageous)
Experience working with data warehouses / large databases
Experience with Spark / Hadoop / Big Data Systems / Non-relational Databases / Data Lakes
Experience using reporting tools (e.g. Tableau / Power BI / SSRS)
Maintenance of data integrity
Analyse, report and surface insights and feedback
Experience working with large data sets including data cleansing and validation
Ability to identify trends / behaviours from complex data sets and suggest where they can be applied
Technical Competencies
Ability to perform technical deep-dives into code
System design for components in a large platform
Complexity (asymptotical) analysis
Maintain and improve data pipelines using SQL and Python
Suggest and work on improvements to systems and processes
React to changes in product and make sure source data changes are handled properly
Analytical skills
Problem-solving
Attention to detail
Behavioral Competencies
Comfortable in agile and rapidly changing environment
Good communicator
Ability to coach junior staff
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading and Influence
Data Scientist
| Closing date: | 06 May 2024 |
| Position Type: | Permanent |
| Location: | Home of ShowMax |
Position Name: Data Scientist
Reports to: Senior Manager Analytics and Insights
Direct Reports: None
Division: Showmax
Department: Analytics
Purpose of the Position
- Extract and gather data from various sources, both real time event streams and batch, develop technical architectural solutions in the cloud utilizing this data for intelligent automation and data driven insights.
Key Performance Objectives
CVM Analysis
- Envision, in partnership with CVM, and design technical architectural solutions to drive the continued automation, improved analytics and increasing maturity of the CVM ecosystem. Developing data models, pipelines, integration interfaces (APIs/CosmosDB) to Braze and other relevant tools, including internal CMS interface and Recommendations engines.
- Identify opportunities to improve the data ecosystem with new software or hardware tools available in AWS/Azure, ensuring best practices in solution design and data modelling.
- Develop integrations between Braze, Data warehouses, Real time databases, feature stores, recommendations engines, content management systems, product back end and other relevant sources and destinations.
- Identify pockets of opportunity to improve the processes around CVM communications, including designing technical solutions to improve team efficiency and reduce manual work.
- Define and complete projects from inception to production, in partnership with CVM and external agencies, ensuring the data ecosystem accommodate both the requests and where possible generalized solutions for future requests.
- Translate the requirements gathered from CVM, Connected Video leadership team and other stakeholders into work items and actionable projects that aligns with the long-term architectural vision for the marketing tech stack ecosystem.
- Design and develop databases, feature stores, data marts, data warehouses and data models (in Delta Lakes, Azure Analysis Services and Relational databases as needed).
- Design and maintain ETL processes and real time data pipelines feeding above data stores with accurate and timely data.
- Develop the company’s capability in using customer behavior data to drive engagement and retargeting with intelligent automation on our Omni-channel communications.
- Provide support to the CVM team comprised of marketing, product and technology analytics, creating reporting packs, dashboards or presentations.
- Identify opportunities to improve business as usual processes using modern technologies and automation, e.g. setting up API`s using Python on Azure to dynamically insert latest and top-performing content into emails.
- Provide funnel analysis and be able to set up campaign and testing together with the teams to track campaigns and impact on growth and the business. Design data event models and tracking schemas.
- Provide clean and usable data to the internal and group wide teams, including but not limited to data cleansing, mapping, data design, repository creation, metadata management and repository creation.
- Build customer segmentation and propensity models, implement targeted communications using the models.
- Analyse marketing campaign performance, using data mining and statistical methods to determine effectiveness and provide actionable insights for future planning and campaign development.
- Analyse channel performance for the following channels and make recommendations as to where to move spend and creative resources across Push Notifications, Email Communications, SMS, Paid remarketing on Facebook/Google Ads.
- Maintain, build and improve data consolidation and automation from media platforms, publishers, web analytics, and CRM platform to enable an integrated view of the data in one environment.
- Design and implement complex user journeys in our CRM tool to maximize overall conversion and retention rates, including the development of custom APIs and integrations.
- Attend weekly status meetings with business and analytics, contribute to cross-functional discussion, collaborate on large projects and support the process of discovering new opportunities.Stakeholder Relations
- Provide specialised analytical and technical support and guidance to CVM team
- Establish and monitor healthy, diverse internal and external stakeholder relations and implement remedial actions where required, in the achievement of organisational goals
- Oversee data relationship with external agencies and other 3rd party analytics providers that offer CVM insights and operational supportReporting
- Provision of timely and accurate reports in accordance with business and management requirements
- Report on status, risk and timelines regarding performance analytics to provide visibility and line of sight
- Compile and provide complicated analysis to a non-technical audience, design reports and slide decks to communicate insights to managementQualifications Essential
- Degree in Mathematics/Engineering/Data Science/Data Analysis
- Post Graduate qualification in Mathematics/Data Science/Data Analysis/Coding would be advantageousExperience
- 6-10 years in an analytical field
- Excellent analytics skills, Python or R, data mining, data visualization and SQL capabilities
- Software development experience
- Experience working with data warehouses/large databases
- Experience in Tableau/Power BI/SSRS
- Maintenance of data integrity, data warehouses, real time data feeds and data feature stores
- Analyse, report and surface insights and feedback
- Experience working with large data sets including data cleansing and validation
- Ability to identify trends/behaviours from complex data sets and suggest where they can be applied
- Cloud experience – Azure, Databricks, Azure Functions, Event Hubs and Streaming Analytics (advantageous)
- Experience with streaming analytics and data pipelines (advantageous)Technical Competencies
- Analytical skills
- Data Warehousing
- Data Analyses
- Programming
- Data Mapping
- Reporting
- Problem-solving
- Attention to detail
- Communication skills
Marketing Automation Specialist sports
Closing date: 30 Apr 2024
Position Type: Permanent
Location: MultiChoice City
Purpose of the Position:
Are you a die-hard sports fan with a knack for marketing automation? Do you live and breathe Premier League excitement? If so, we have the perfect role for you!
We’re on the hunt for a Marketing Automation Specialist with a passion for sports and a keen interest in lifecycle marketing. In this role, you’ll be instrumental in shaping and executing our Customer Value Management (CVM) strategy specifically tailored for our Premier League mobile Showmax streaming product across sub-Saharan Africa.
As the Marketing Automation Specialist, you’ll take ownership of the day-to-day execution of all CRM marketing initiatives. From crafting engaging email campaigns to orchestrating targeted push notifications, in-app messages, and SMS blasts, you’ll be the driving force behind our efforts to connect with sports enthusiasts and maximize customer engagement.
We’re seeking someone who not only thrives in the world of marketing technology and automation but also possesses a deep understanding of sports culture and fan behavior. Prior experience in executing behavior-based lifecycle marketing campaigns is highly advantageous, especially within the context of sports entertainment.
If you have an analytical mindset and enjoy diving into the nitty-gritty of segmentation and customer journey optimization, while also keeping an eye on the bigger picture of driving business results, then you’ll feel right at home in this role.
Reporting to the Senior Manager of CVM, you’ll collaborate closely with key stakeholders across departments to ensure alignment and synergy in our marketing efforts. This is an exciting opportunity to combine your passion for sports with your expertise in marketing automation to make a tangible impact in the fast-paced world of streaming entertainment.
Relationship Management
- Act as a custodian of the Showmax personalized messaging engagement platform you will be responsible for looking at user behavior to leverage insights to drive interactions through email, push messaging, web messaging, in app messages or re-targeting
- Assist in planning, executing, briefing trigger, lifecycle and marketing related digital messaging across multiple countries
- Execute in conjunction with marketing and product, A/B testing of messaging to optimize key metrics
- Manage and maintain strong cross-functional stakeholder relationships across multiple teams (Product, Analytics, Dev, Design, in country teams)What will you do – Campaign Management
- Set up, test and send email, push and SMS campaigns.
- Manage and execute the BAU sports messaging calendar.
- Analyze and share campaign results with the team.
- Help developing targeted communications campaign to behavior-based audiences.
- Run A/B tests to optimize current campaigns and find new opportunities.
- Work cross-functionally, partnering with technology, data and marketing teams to execute on strategies that drive each of the lifecycle stages. (Lead nurturing / customer onboarding / Engagement / churn management)
Qualifications
- A Degree in Business Management / Marketing or equivalent qualification
Experience and skills
- A minimum of 5 years of product management / CRM marketing experience.
- Experience in Digital Marketing / Customer communication through Digital Channels.
- Customer Lifecycle Management experience (CVM).
- Strong analytical background.
- Possess strong quantitative and problem-solving skills, innovative thinking and vision.
- Media, Telecommunications and/or eCommerce experience preferred.
Technical Competencies
- Experience in online CRM and campaign management tools and any other personalised/below the line digital Marketing and engagement tools.
- Knowledge of how to use tools such as SendGrid, Braze, Salesforce, Silverpop, Mparticle, etc.
- A good understanding of CRM tools, automated journeys, segmentation & targeted messaging, and Customer Data Platform use cases.
- Experience in HTML, SQL or other programming language is a plus.
- Knowledge of email regulations, best practices and compliance internationally in various regulatory regimes (e.g., GDPR CCPA, POPIA). Behavioral Competencies (List the key behavioral competencies)
- Effective prioritization skills.
- Ability to clearly articulate and present ideas both in written and oral presentations.
- Managing multiple campaigns simultaneously.
- Possess strong quantitative and problem-solving skills, innovative thinking and vision.
- Love for Digital and Customer experience.
All the best with your applications.