Job Summary
To process bank cashier undertakings correctly and timeously through the killing of predefined goals, guaranteeing that clients are assisted immediately and in a companionable class. Read More
Job Description
Execute cash & accompanying undertakings: Throughout each epoch, balance, control and survive the cash hang by inspecting the amount of cash at the cashier station and requesting the restocking or reestablishment of cash when recommended cash limits are attained
Dispense and sustain tangible cash, cheques, travellers cheques, drafts and different monetary means buyable without a prescription to walk in consumers
Process and encash cheques bestowed by consumers for deposit or pay-out following in position or time checking labeling, report analyses and additional recommended controls. Be vigilant for false or doubtful exercises and report all concerns to the group officer or arm administrator before treat the transaction or operating the cash Adherence to procedures exceptionally when management accompanying cheques, outline, ID’s, etc, under the 2 ID Buddy for fear that trickery. Refer some undertakings in addition to bank employee authority limits to a mandated official and / or line administrator for authorisation Capture all undertakings on the Bank method and guarantee that all undertakings are correctly authorised before finalising the refine
Carefully count all cash taken or dispensed to guarantee that mistakes are prevented by making use of the appropriate cash counting supplies in your arm
Reconcile own cash at first and end of each era in addition to when cash is restocked light part of 24 hours.
Prepare conciliation reports for audit and administration review purposes
Ensure that journals are treated to restore charges for manual undertakings treated for clients
Ensure adherence to the SARB minimum necessities
Customer Service:
Provide recommendation to clients on the cash and different undertakings processes to guarantee the smooth flow of undertakings Exhaust all attempts to resolve consumer inquests before increasing to different areas or foul line manager Provide Regular response to consumers on the progress of their inquests Explain the Bank’s processes, freedom necessities (in the way that ID necessities when transacting) in addition to help contributions usable to clients Rep0rt customer afflictions on the Bank’s Customer Care process (CCP) to help response to develop duty to consumers Guide consumers on in what way or manner to right complete undertaking proof in the way that deposits, withdrawals, check for paying money requisition slips to ensure veracity and fullness of these documents Ensure veracity and adeptness when charming accompanying the consumer. Ensure companionable, focussed consumer interplay at any time Portray a professional figure and guarantee that personal characteristic adapts to Absa Corporate Image principles Ensure devotion to the Corporate Wear procedure Maintain a uncluttered and tidy desktop computer always Pro-energetically organize your table to guarantee adequate stationary is working superior to the arm gap. Regularly express the reducing documents having connection with Teller undertakings to assist customers accompanying better answers for their undertakings and again benefit at the end of the day Adhere to the tactics and process on the emitting of pins and assertions so that answer the consumer at point of contact. Ensure journey of customers accompanying CW undertakings inferior R4000 and CD of inferior R8000 to Digital & Self-help channels and provide the essential help. Maintain speed and deftness continual when helping customers so that minimise shortages and surpluses. Market commodity by discharging booklets or pamphlets to consumers illustration big amounts of services and educate ruling class of alternative habits on transacting. Educate clients on the use of the Internet Kiosk.
Identifying buying leads: Identify and operation reductions leads (cashier prompts) and cross trading moment Explain the campaign analyses, all the while auctions campaigns in brief and direct to customers to Sales Consultants for further news Effectively use of reductions forms (such as bank employee prompts) in consideration of guarantee the supplying of leads to cause Branch Sales Take maturity of own transactions marks and assist daily by providing customer solutioning in accordance with their merchandise needs Capture all added leads on SMD late concurred by customer Follow up all leads accompanying Sales Consultants on SMD to confirm customers are telephoned | Compliance and Risk Management: Open & close the arm dependable according to the Bank’s processes, containing concerning matter acquiring the reliable in accordance with necessary processes Conduct cash counts and able to be seen with eyes checks as designated by foul line officer now and then Ensure that all transaction records are observed and / or posted similarly Bank processes Keep undertakings records usable for control purposes Before alter undertakings, validate that all news is correct and complete similarly the Bank’s process. Refer any concerns to foul line supervisor for make inquiries and resolution making on either to originate Follow cash administration processes and limits as recommended Familiarise accompanying content of all ideas, that is circulars, bulletins, risk epoch agenda’s and alerts, etc. Adhere to prescribed control measures for fear that trickery, misfortunes and shortages Report doubtful undertakings as per Money Laundering control foundations Complete and claim appropriate registers (Teller and Key registers) Adhere to security and safety processes and understand recommended instructions as a result of stealing Cubicles, bank employee underpants and workstations expected retained secured when leaving desktop computer Follow not connected to computer or network processes and obey all supervisory and agreement requirements Manage freedom parts that is Cash, Teller stamps, Safe solutions, blends and FBSS cards in accordance with tactics and processes Up ability your information incessantly accompanying procedures and procedures concerning your routine bank employee assignments, cheques, Fraud, Foreign Exchange, this will help you again for fear that trickery Ensure up-skilling on sin newsgathering and experiment processes & processes of Equipment secondhand at teller atmosphere that is note & coin answers, TCR Machines, etc. Adhere to end of epoch processes (ABSA 3368) Adhere to Branch Paper order when deal with and / or authorising undertakings, guarantee handle inside correct limits & orders | : | : | : | :
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)